Manager Customer Service
Resume:
Tina Marie Mulkey
Slidell, Louisiana 70458
Objective To utilize skills acquired through education and work experience to obtain a position in a healthy, growing, work environment.
Experience
Aug2011 Five Guys Burgers and Fries Brooklyn, NY
to July2012 District Manager
Hiring of new managers
Weekly and daily number reporting
Weekly manager schedule
Consistent training of new and current employees and management
Repairs
Weekly store inspections
Steritech training and inspection
Manager meetings on company Policy and procedure changes
Employee and guest relations
Marketing and donations
Make spreadsheets for number tracking
Management Motivation
Accountability for managers and staff
Stress handling
Permit renewal
Resolve online guest complaints
Ensures daily banking requirements are met
Ensures online training is up to date and store score requirements are met
Payroll for entire district
Safe Audits
DM corner in weekly newsletter
Nightly number reporting
Meets with companies for preventative maintenance
Ensures Daily requirements by management are met
May 2010 T.G.I.Friday's North Miami Beach, FL
to Aug2011 Beverage Manager
Full opening/closing of restaurant
Motivates staff
Ensures guest satisfaction
Creates "action plans" for personal, store growth, and cost control
Ensure restaurant is in compliance with ecosure standards
Actively participates in training of new employees, and growth of existing staff
Creates flexible schedules
Completes daily checklists to ensure Guests receive quality product in a clean, attractive environment
File audits
"Table touches"
Data entry
Safe Responsibilities
Creates contests to raise sales and motivate staff Cost control
New employee hiring
Ensures daily cleaning standards are met
March 2009 Tony Roma's Doral, FL
to March 2010 Manager
Full opening/closing of restaurant
Motivates staff
Ensures guest satisfaction
Creates "action plans" for personal, store growth, and cost control
Ensure restaurant is in compliance with ecosure standards
Actively participates in training of new employees, and growth of existing staff
Creates flexible schedules
Completes daily checklists to ensure Guests receive quality product in a clean, attractive environment
File audits
"Table touches"
Data entry
Safe Responsibilities
Creates contests to raise sales and motivate staff Cost control
New employee hiring
Ensures daily cleaning standards are met
Nov 2003 to Buffalo Wild Wings Henderson, NV
Sept 2008 General Manager
Started as a server and was quickly promoted up through the ranks due to my ability to "Think on my feet", accomplish tasks thoroughly and in a timely manner, to promote and consistently adhere to corporate policy. This has been tested many times with a “Secret Shopper " procedure. I have always received excellent marks, and received many bonuses for my success. I have trained future trainers to train, Managers in Training, Servers, Bar and Kitchen staff for 3 years now. I have repeatedly receive positive feedback from customers, corporate and franchise representatives on the phone, in person and in e-mail format
Management
Full opening/closing of restaurant
Delegates tasks to ensure daily requirements are met
Ensures that guests are greeted, served in a healthy, safe and run environment
Responsible for monthly safety check lists
Provides employee incentives for participation in current promotions
Set up nights for charitable contribution
Resolves guest complaints
Labor Cost Control
Data entry
Inventory recording and control
Banking
Adheres to all health regulations
Creates flexible schedules
Creates action plans to create more efficient guidelines in company policy
Vendor relations
Audio/visual operation
Controlling and Record of Gaming and product associated with gaming
Creates lists to ensure cleanliness and organization of back of house
Creates Spread Sheets to track inventory
Hiring of New Employees
Controls ticket times through use of spreadsheets created
Works at home to ensure quality and organization is met
“Table Touches”
Ensures overall guest satisfaction
Oversees Spending to ensure EBITDA goals are met
Creates atmosphere for staff
Attention to detail
Ensures training is proficient for all new employees
File Audits
Training of New Managers in a “training store”
Created report based on reducing operating costs, and procedures are now implemented in all restaurants
Front of House
Cash Handling
Hostess/bussing duties
Multi-tasking
Suggestive selling
Creates fun atmosphere
Bar tending
Bar Set-up
Created daily cleaning responsibilities
Building a customer base
Decoration
Adheres to strict liquor guidelines
Keep Liquor cost down
Back of House
Extensive product knowledge
Able to open, shut down, and use all kitchen equipment
Correct preparation of product to all kitchen specifications
Coordination of orders and kitchen staff
Excellent Cook
General repairs
Training
Leads by example
Trained in the opening of many restaurants as a server/bar
Extensive use of observational skills
Dedicated to the continuous training and growth of staff
Can train on-the-job, or in a classroom setting
Train in a multitude of environments
Extensive use of public speaking
Socratic teaching methods
Holds meetings for trainers and staff discussing expectations, new promotions and training techniques
Interactive food demonstrations
Teaches classes to train new trainers
Training of new managers
May 1996 to Waffle House Blue Springs, MO
Nov 2003 Salesperson/Master Grill Operator
Cash Handling
Hostess/bussing
Order Taking
Extensive use of short term Memory
Stress Handling
Multi-Tasking
Able to "Think on my feet"
Daily cleaning
Training of employees
Inventory
Banking procedures
Computer Data entry
Customer Service
Relief Manager
Promotions
Employee Recruitment
Extensive product knowledge
Setting new company standards
Aug 2001 to Kent Robertson and Assoc School Photography Hochheim, Germany
Feb 2003 European Sales/ Office Manager
Customer Service
Mobile Studio Setup
Weekly Payroll
Sales Calls
Data Entry
Equipment Inventory
Navigational Capabilities
Filing
Equipment Maintenance
Sales Presentations
Employee Dispute Resolution
Safe responsibilities
Education
2002 May Metropolitan Community College Blue Springs, MO
Associates in the Arts
Focus on Photography, and Liberal Arts
1999May Blue Springs High School Blue Springs, MO
High School Diploma
Entertainment editor of “Campus Crier”. Assistant Editor of "Mind's Eye" literary magazine. Achieved 1st place in conference for discus and 3rd place for shot put, member of the 100% club an audio visual club, and art club. Several Writings published.
Personal I enjoy photography, drawing, reading, and painting. I love to work. I like to dive into a project and do everything I can to get it done, including but not limited to working at home. I am more than willing to learn anything someone is willing to teach me for free. I give 110% and I am a very fast learner. I like to develop a neighborly relationship with fellow employees and customers, to create a fun, friendly atmosphere.
References Available on request.
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