Manager Customer Service

RYAN J. HASKELL

** **** **. ******, ************* 02458

Phone: 603-***-****, email: *********@*****.***

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ASGARD IRISH PUB AND RESTAURANT - Cambridge, Massachusetts

Assistant General Manager, March 2009 – June 2010.

Responsible for staff development and productivity, as well as customer service and guest satisfaction.

Executed all opening and closing procedures, staff schedules, inventories, and ordering for the FOH.

Executed promotional and sales building tactics as well as explored new ways to generate revenue and reduce cost.

Developed and implemented new service training procedures.

TASTES ON THE FLY – Boston, Massachusetts

Front of the House Manager, August 2008 – December 2008

Implemented structures such as; staff hiring, floor plans, staff steps of service and beverage training as well as comparative costs analysis, for the opening of a new unit in Logan Airport.

Tracked weekly check averages and sales figures for all FOH employees to ensure growth and performance levels.

Performed monthly inventories and weekly beverage orders to maintain cost and product levels.

Managed a staff of 45 to provide outstanding guest service and satisfaction.

Managed and performed troubleshooting on a day to day basis for multi units within Logan Airport.

BENNIGAN’S – Boston, Massachusetts

Front of the House Manager, 2006 – July 2008

Effectively communicated and managed employees to give guests excellent service

Tracked beverage inventory weekly to ensure proper product levels and cost.

Performed weekly inventory, ordering and cost analysis for all alcoholic products.

Developed staff of up to 60

Ensured labor and Cost of Goods budgets were met

GROUND ROUND/TIN ALLEY GRILL – Norwell, Massachusetts 2004 - 2006

General Manager, 2005 – 2006, Assistant Manager 2004 – 2005

Responsible for hitting all cost center budgets

Developed public relations and marketing strategies to increases sales

Tracked store inventory and P&L to identify in order to reduce costs

Developed weekly staff schedule to ensure exceptional service level to customer base while honoring volatile staffs outside requirements with school, family and outside obligations.

Addressed customer complaints and concerns in a timely professional manner to encourage repeat business.

Executed and managed location marketing strategies to increase business and generate new clientele, resulting in consistent achievement of monthly sales goals.

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EDUCATION

Franklin Pierce College - Rindge, New Hampshire

Bachelor of Arts - Major: History and Political Science - Minor: Psychology and Philosophy

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