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Customer Service Quality Assurance

Location:
Mishawaka, IN, 46544
Salary:
33,228
Posted:
November 23, 2012

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Resume:

Ann M. Geiger

*** *. *** ******

Mishawaka, IN **544

219-***-****

OBJECTIVE:

Seeking a position with a company that will utilize my work experiences and abilities, while offering new skill set development and opportunities for advancement

SUMMARY of SKILLS:

• Experienced Team Leader/ Supervisor

• Excellent customer service and communication skills

• Background in quality assurance; detail- oriented

• Able to train, evaluate and motivate others

• Knowledge of safety and employment laws/regulations

WORK EXPERIENCE:

AM General Corporation, Mishawaka, IN 01/2002 – present (laid-off)

Painter/Team Leader: Inspected vehicles for visual defects, performing spot repairs and cut-ins as needed; Taped, blocked and painted areas missed by robotic painters; trained, cross-trained and supervised paint crew members; cross-trained to fill in at multiple work stations; Continuous Improvement Team Leader: evaluated operations and helped

Develop / implement improvement plans; Certified Forklift Operator; replenished stock of raw materials

Stanley Clark School Corp, Mishawaka, IN 08/2011-present

Sub-Bus Driver: Available for on call work for transportation of student to extra-curricular activities and to/from school.

Penn-Harris-Madison Schools, Mishawaka, IN 08/ 2009 – 06/2012

Bus Driver: Transport children to and from school each day; enforce strict safety rules and perform pre- and post-trip inspections. Provide transportation for extra-curricular

activities and athletic events; work with management to achieve bus time constants; Obtained CDL Class B License with Passenger Endorsement; Certified Operator/Driver for Special Needs Bus

Whirlpool Corporation, La Porte, IN 1993 – 12/ 2001

Warehouse Clerk/Crew: Prioritized and filled daily orders, working with thousands of parts; located and packaged items for national and international shipments; Filled, packed, palletized & loaded orders to trucks for other distribution locations; Unloaded incoming products, checked bills of lading, and stocked/organized parts; Certified Forklift, "Cherrypicker" and "Tugger" Operator; Data entry of incoming/outgoing stock quantities and numbers; Tracked stock levels to provide order input; Conducted tours for visiting Executives and customers; Member, Labor/Management Team working to streamline distribution

EDUCATION:

Indiana University, Gary, IN Associate of Art Degree-Labor Studies 2000

Ongoing Education has included:

• Drug and Alcohol Abuse Training • Supervisor/Team Leader Training

References Furnished Upon Request



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