Customer Service Sales

Laura Fernandez

**-** *** ******

Brooklyn, N.Y. 11209

917-***-**** (Cell)

*********@*****.***

OBJECTIVE

To acquire a position with a progressive foundation where my interpersonal skills, ambition, commitment and education will be utilized to their fullest potential.

EMPLOYMENT HISTORY

Care Net Inc. Brooklyn, NY Sept 10-Present

Paraprofessional

Work one-on-one with 2nd grade boy with ADHD

Responsible for his well being while he is in school

Help him stay focused in each class and make sure he pays attention to all his professors

Make sure he completes all class work required

YAI/NIPD New York, NY July 08-May 10

Residential Habilitation Specialist

Work one-on-one with developmental/learning disabled individuals

Teaching basic life skills, acting as an advocate in the community, and providing informal counseling

Provide the appropriate therapeutically documented level of supervision to ensure and protect the health and safety of the individual I am working with.

American Eagle Outfitters New York, NY July 05-Aug 08

Lead Cashier/Sales Associate

Responsible for contributing to the efficient operation of the retail store on a day-to-day basis.

Train new employees in retail operation procedures.

Receive and receipt a variety of payments and other cash related transactions

Verify and post to appropriate accounts; issue receipts.

Assist individuals in the accurate application of their transactions, and when necessary, research re-cords on electronic and other available files to provide information regarding financial status.

Maintains electronic files necessary to generate daily reports.

Lead and guide the work of cashiers; answers questions and resolves problems.

Perform miscellaneous duties as assigned.

Pier 1 Imports New York, NY Jan 04-Aug 07

Sales Associate/Marketing Specialist

Assist customers with any questions or problems they may have with their upcoming/current pur-chase.

Informed all consumers about promotions.

In charge of marketing; every week made sure that all furniture was marked at it’s correct price point.

Familiar with all merchandise the store carries.

EDUCATION

Pace University, New York, NY Sept 2003-Aug 2008

Major: Psychology

128 credits completed towards B.A.

SKILLS PROFILE

Fluent in Spanish and English.

ABA certified

SCIP trained

Strong communication skills, both written and verbal.

Firm time management skills

Customer service, excellent people skills

Good organizational skills.

Computer literate: PC, MS Office. Mac

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