Senior Computer Operator

Ms. Jane V. Wilson

**** *********** *****

Jacksonville, Fl 32724

Phone: 904-***-****

E-mail: *************@*****.***

SUMMARY

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Information technology professional with extensive experience in the operations.

Highly adaptable, able to solve problems and train others. Self-starter, who works well in a team environment. Adaptable to change in the fast paced world of information technology.

TECHNICAL SKILLS/QUALIFICATIONS

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MAINFRAME\CLIENT SERVERS

IBM 9672 R12, IBM E59000, IBM 4381, IBM 3090, RISC 6000, Hewett Packard D560,

AS/400, Burroughs 1800, Honeywell DPS 8/70, Honeywell 6000

OPERATING SYSTEMS

OS/390, MVS/ESA, MVS/VSE, JCL, JES2, JES3,TSO,VTAM, CICS, SDSF, ISPF, TLMS, SPOOLER, FILESAVE/RCS, SAR, OPC, UNIX, Maestro

NETWORK/PC

Microsoft Windows/XP/ME/98/95/NT, IBM OS, Novell/LAN.

Lotus Notes, MSWord, Word Perfect, PageMaker, Excel

Nalcomis, Rsupply

EXPERIENCE

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Applied knowledge in monitoring, operating and troubleshooting computer systems in a large scale multiple platform information technology environment with strong process control abilities.

Monitored integrated systems for abnormal conditions in a multiple customer

production batch processing environment and performed appropriate corrective measures. Ensured that proper personnel where contacted and updated during planned and unplanned events and that all issues where escalated in a timely manner.

Maintained all logs for shift turnover, problems encountered, jobs rerun and other required reporting. Participated in the review and maintenance of documentation..

Responsible for ensuring all procedures and policies are adhered to and that all actions taking place on the shift are documented.

Trained new employees on all platforms and ensured that proper support was given to all employees needing assistance at any time to resolve production issues.

WORK HISTORY

Functional Analyst I, CACI Inc, Jacksonville, Fl 2008-2009

Senior Computer Operator, Lockheed Martin, Jacksonville, Fl 2006-2008

Customer Service Representative, Teltech Holdings, Inc, Deland, Fl , 2003 - 2005

Customer Sales Associate, Walmarts Supercenter, Orange City, Fl , 2002-2003

Production Specialist, Sparton Electronics, Deleon Springs, Fl 2001- 2002

Unix Operator, Hughes Supply, Inc., Orlando, Fl , 2001

Senior Data Center Operator , Harland Financial Services, Lake Mary, Fl, 1997-2000

Senior Computer Operator, AAA Auto Club South, Tampa, Fl, 1996-1997

Computer Operator, Clerk of Court, Hillsborough, Tampa, Fl, 1995-1996

Computer Operator, ISSC - Eckerd Drugs, Largo, Fl, 1995

Senior Computer Operator, MIS Polk County, Fl, 1987- 1994

Senior Computer Operator, Polk Community College, Fl, 1984-1987

EDP Op III, Office of Information, Baton Rouge, La, 1979-1983

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