QA Testing, Systems Analyst, Production Support

SEAN SEBASTIAN

*** *** ******, ***. **, New York City, NY 10016

Phone: 512-***-**** Email: **************@*****.***

EXPERIENCE

MAXIMUS, Government Program Management/Operations/Consulting/Systems, Austin, TX

QA Testing, Systems Analyst, Production Support March 2006 to November 2008

• Gathered, documented, and validated requirements while working with the business area experts and technical developers to create comprehensive requirement documents that are useful to all areas of the business.

• Maintained the role of project manager on individual projects from analysis through implementation while using Microsoft Visio to chart project flow diagrams used throughout the Software Development Life Cycle.

• Scheduled and conducted regular status meetings with the state client and all departments to keep project on track and meet the necessary deadlines.

• Performed Quality Assurance Testing to confirm the functionality of the developmental work using Mercury Quality Center, while maintaining constant communication with the analyst and development team.

• Analyzed documents and collaborated with the different areas of business to construct test plans and scripts within Microsoft Excel. Regression testing scripts were also required for every project.

• Constructed and set up test data using the guidelines provided within the requirement documentation.

• Documented test results and reported bugs and system defects. Collaborated with the development and analyst team to investigate the problem and provided input on possible solutions.

• Heavily involved with release management and responsible for validation of the software in the live production environment.

• Responsible for improving the user interface of many forms used within the system to better serve customer needs and increase user proficiency while conforming to policies held within the government contract.

• Promoted from the Analyst/QA Testing team to the Production Support team after one and a half years.

• Primary consultant and resource for the CHIP Perinatal program.

• Used PLSQL to manage, update, and maintain the data for over 600,000 enrolled clients and their family members in the CHIP and Perinatal programs, including demographic, financial, and protected information. All duties carried out with a strict adherence to HIPPA standards.

• Increased responsibility over the traditional Systems Analyst role, which involved working with all facets of the business, including Operations, the business analyst team, the systems analyst team, program management, the individual health plans, and the customer, on a daily basis.

• Responsible for a daily deliverable to the customer which included creation, amendment, validation, and deliverance of the enrollment data in an appropriate format with adherence to HIPPA standards.

• Project highlights include: increased the production level of the automated referral process by roughly fifty percent by creating a series of requirements documents and testing the functionality of the system, thus eliminating half of the tasks that were previously manually handled; revision of the income verification rules, which are used to determine program eligibility, by creating a requirements document that strictly adhered to federal policy of the CHIP program; improved Call Center data entry by re-engineering the user interface; testing and analysis involved with the stand-up implementation of the Perinatal system; address synchronization between the CHIP and Perinatal systems; many other user interface and system improvements.

• Worked extensive overtime including holidays and weekends under deadline and deliverable constraints.

SKILLS:

PL/SQL Developer, Microsoft Word, Excel, PowerPoint, Visio, Access and Outlook, Lotus Notes, Mercury Quality Center, PC and Mac familiarity, Mercury IT Governance Center, Core FTP, Putty, Linux, Sharepoint

EDUCATION:

The University of Texas at Austin, Austin, TX

Bachelor of Science in Electrical Engineering, December 2005

Business Foundations Program

University Honors, 4 semesters

INTERESTS:

Baseball, basketball, soccer, competitive kickball, sporting events, travel, video games, theater

REFERENCES:

Steven Davis, MAXIMUS, Timothy Patterson, MAXIMUS, Karen Blevins, MAXIMUS

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