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Customer Service Administrative Assistant

Location:
Nashville, Tennessee, 37034, United States
Salary:
45,000
Posted:
March 09, 2011

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**** ******* ***** ***** ****** Hill, Tennessee **034

H (931) ***-**** C (615) ***-****

h6zdr6@r.postjobfree.com

Jennifer L. Tift

SUMMARY

A hard-working and dedicated financial services professional with extensive expertise in title/loan processing & underwriting, and customer service. Comprehensive experience in accounts payable/receivable, payroll, and data entry. Interfaces internally to ensure the realization of common objectives. Analyzes and verifies the validity of vital documents. Works closely with clients, delivers satisfaction and secures repeat business. Identifies areas for improvement and implements changes to increase efficiency, performance, and productivity within an organization.

A congenial team player who forges lasting working relationships. Innovative and results-oriented, develops effective tools to facilitate the completion of tasks. An organized self-starter who prioritizes responsibilities and establishes structure to assure smooth operations. Dependable and responsible, maintains a high level of accountability. Provides valuable contributions among diverse groups as an independent thinker. Fosters an environment of mutual respect and honesty. Overcomes challenges with a solid commitment to excellence.

EXPERIENCE

FRANKLIN AMERICAN MORTGAGE CORPORATION Franklin, Tennessee

DE Government Underwriter formerly Junior Government Underwriter 2009-2011

Responsible for contacting brokers, collecting all compliance disclosures, income and assets documents, and issuing broker approvals. Verified all information such as employment, RESPA/MDIA documents, assets, etc., for correctness and accuracy. .

Manually calculate DTI, LTV, and CLTV

Efficient on government loans i.e. FHA purchase, refinance, and streamlines and VA purchase and refinances

Efficient on RESPA/MDIA

DE Certification

COUNTRYWIDE HOME LOANS Franklin, Tennessee

Loan Specialist II 2007-2009

Responsible for contacting clients and collecting all compliance disclosures, income and assets documents. Verified all information such as employment, home value, assets, etc., for correctness and accuracy. Underwrite and authorize conventional appraisals for purchase and refinance transactions.

Manually calculate DTI, LTV, and CLTV

Efficient on government loans i.e. FHA purchase, refinance, and streamlines and VA purchase and refinances

Obtained Conventional level 1 underwriter authority

NATIONAL CITY MORTGAGE Franklin, Tennessee

Loan Assistant 2006-2007

Sent federally mandated compliance disclosures to customers. Gathered information detailing customer proof of income, assets, and any applicable legal documents. Verified all information such as income, home value, assets, etc., for correctness and accuracy. Work included processing FHA, THDA, and VA loans. Distributed advertising and sent follow-up responses to customers and realtors. Created and maintained monthly Excel database of loans we had in process and had closed.

COUNTRYWIDE HOME LOANS Franklin, Tennessee

Loan Specialist II 2006

Responsible for contacting clients and collecting all compliance disclosures, income and assets documents. Verified all information such as employment, home value, assets, etc., for correctness and accuracy. Work included processing FHA and VA loans. Created and maintained a monthly excel database on all loans we had in process and had closed.

Within three months I obtained a great deal of knowledge for this position as well as respect from fellow co-workers as I had no professional prior experience in this field.

I closed approximately 40 loans a month and would not leave until the home loan had been successfully completed.

KID STOP Franklin, Tennessee

Childcare Worker 2002-2006 (Concurrent)

Worked closely with children. Managed point of sale. Resolved problems and disputes among children and adults.

PROGENY MARKETING INNOVATIONS Franklin, Tennessee

Accounting Clerk, Legal Administrative Assistant 2000-2004 (Concurrent)

Processed accounts payable, commission payments, and refunds. Maintained contracts with clients. Edited documents for accuracy. Created forms and tracked work flow to ensure smooth processes.

MASTER STUCCO Brentwood, Tennessee

Office Manager 1999-2000

Held responsibility for payroll, inventory control, billing, and operating expenses. Created and maintained database of client information. Oversaw range and array of customer color choices. Produced moisture reports with visual problem spots.

COMPUTER SKILLS

Microsoft Excel, Word, Access, Byte, Reynolds and Reynolds, Adobe PhotoShop, and Adobe Illustrator.

PERSONAL

Married. Two children. Enjoys spending time with family.

Cub Scout Den Leader.



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