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Project Manager Training

Location:
Austin, TX
Posted:
August 13, 2012

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Resume:

Karen Bartell

Address: *** ***** ***** *****

Driftwood, TX 78619

Phone: 512-***-****

Cell: 512-***-****

Fax: 512-***-****

E-mail:

h6whic@r.postjobfree.com

SUMMARY

Over twenty-five years' experience writing/editing technical and training

documentation for a wide audience base; ten years' experience in analyzing

business procedures and processes; MA and BA degrees in English and

Communications, providing strong written, verbal, and web communication

skills; PhD degree in Environmental Geography; nine years' experience in

project coordination/supervision; and ten years' adult-education

proficiency, in both corporate-training and university-lecturing

environments.

PUBLICATIONS:

Untimely Partners New York: Lyrical Press, Inc.,

February 2009

Fine Filipino Food New York: Hippocrene, Inc., 2nd ed,

February 2008

Communicating Risk San Marcos: University of Texas,

August 2007

The Best of Korean Cuisine New York: Hippocrene, Inc.,

November 2002

The Best of Taiwanese Cuisine New York: Hippocrene, Inc.,

June 2001

The Best of Polish Cooking New York: Hippocrene, Inc., 5th ed,

2000

Sovereignty of the Dragons New York: Five Star

Press/Macmillan, 1999

American Business English Ann Arbor: University of Michigan

Press, 1995

TECHNICAL ACHIEVEMENTS:

Artech for Life Technologies, Austin, TX August 2011-

July 2012

Technical Writer: Within an ISO manufacturing environment, coordinate with

the Quality Assurance (QA) and Technical teams to create and revise

manufacturing protocols and other supporting documentation. Work as a

liaison among stakeholders to understand processes in the context of

requirements and production. Analyze business procedures and correlate

information for the Manufacturing Science team using MS Word, Excel, Lotus

Notes, and SAP.

Bartell Information-services Consulting, Driftwood, TX January 1984-

Present

Consultant/Writer/Grant Specialist: Write and edit books, ops/user manuals,

videos, articles, ad copy, brochures, reports, newsletters, and grant

proposals. Provide consultative and technical services. Experience in

technical writing, business systems analysis, grant-writing, copy-writing,

script-writing, editing, journalism, preparing informational and

educational materials for public release, proofreading, writing and editing

for publication, writing news releases, technical documents, training

materials, textbooks and cookbooks, producing and writing for public

relations programs. Use Word, Visio, Paint Shop Pro, Dreamweaver, XMetaL,

FrontPage, Adobe Acrobat, RoboHelp, FrameMaker.

KGS for VA-FSC, Austin, TX August 2010- August 2011

Technical Writer/Documentation Manager: Held a level-4 US security

clearance. Analyzed business requirements. Collaborated with executive

teams and vendors to create and edit User and Style guides, MOUs, IDDs,

white papers, and manuals, as well as to generate Scheduling and Tracking

Reports with MS Project, Gantt charts with Excel, and swim-lane flowcharts

and diagrams with Visio. Assisted with the Launch/Post-Launch Reviews.

Facilitated finding gaps in the current and proposed system processes.

Helped develop and validate user requirements. Assisted with Functionality

Test Plans with the Testing team. Assisted with user acceptance testing

(UAT). Administered the SharePoint sites (2003, 2007, and 2010), designing

the web sites, creating lists and libraries, and managing user access. As

Documentation Manager, led weekly status meetings. Coordinated process

documentation among fourteen teams for the Department of Veterans Affairs

(VA) Healthcare Claims Processing (HCP) System.

VIVA USA for Texas DIR, Austin, TX January 2010-June

2010

Senior Technical Writer: Collaborated with Department of Information

Resources (DIR) SMEs, departmental heads, and vendors to create, proofread,

and edit Request For Offer (RFO), as well as process documentation and

marketing brochures. Researched, analyzed, and synthesized

knowledge/processes of partner agencies and others to obtain necessary

information to create draft reports. Analyzed business procedures. Created

Business Process documents, capturing the processes, sub-processes, roles,

responsibilities, triggers, and tools of all DIR Security Services. Created

diagrams of Network Security Services, including Monitoring, Alerting, and

Analysis, Controlled Penetration Testing, Network Visibility and Discovery,

Intrusion Prevention, and Vulnerability Assessment. Utilized Paint Shop

Pro, PowerPoint, and Visio to create and modify diagrams and graphics for

Word documents. Used Excel to develop spreadsheet templates and edit

existing worksheets.

TEKSystems for Austin Energy, Austin, TX August 2009-

January 2010

Web Content Designer: Constructed user interfaces and online guide for the

Power Saver Program, documenting the project stages. Coordinated

collaborative editing. Generated document and web templates. Analyzed

business processes. Researched and analyzed analogous Utility web sites for

E-business functionality, navigation, content, usability, accessibility,

and social media. Monitored trends on World Wide Web to increase presence

and enhance usability. Developed thorough knowledge of subject matter to

maintain industry and language standards throughout spreadsheets, Visio

diagrams, web tools, and documentation. Managed and completed multiple

tasks simultaneously and in a timely manner. Worked with vendors and

departmental heads to consolidate multiple roles and user interfaces for

web-based tool.

InfoPros for Cisco, Austin, TX June 2006-July

2009

Senior Technical Writer/Editor: Worked with engineers, SMEs, and

departmental heads to create, proofread, and edit online documents at Cisco

Systems. Collaborated with the Product Security Incident Response Team

(PSIRT) to create and maintain publications for security issues affecting

Cisco products. Ensured accuracy and consistency throughout multiple

documents, across multinational facilities. Coordinated collaborative

editing among the international engineers, SMEs, policy makers, and

development groups. Converted files into various formats. Compiled and

maintained project documentation. Assisted with UAT. Incorporated findings

in documentation. Utilized Paint Shop Pro to create and modify graphics.

Created, maintained, and posted documents to the Internet in HTML, SHTML,

Wiki, and XML formats. Helped create and maintain web and Wiki pages.

MarCom: Created winning PowerPoint presentation to capture 2009 SSPA Best

Practices Star Awards in two categories. Coordinated and moderated

international industry webinars. Led/moderated international, weekly

meetings via Live Meeting and other conferencing systems. Organized

international events, such as Cisco Live and Networkers in the US, Mexico,

Spain, and Brazil. Wrote press releases, announcements, RSS Feeds, monthly

newsletters, and internal/external corporate blogs.

TEKSystems for ERCOT and AMD, Austin, TX September 2005-

June 2006

Senior Technical Writer/Editor: Documented and proofread all policies,

procedures, and standards at AMD while working with engineers and SMEs.

Secured high-security clearance for working with the Electric Reliability

Council of Texas (ERCOT) and energy smart grid. Analyzed business

requirements. Created Business Process documents, capturing the processes,

sub-processes, roles, responsibilities, triggers, and tools of all lines of

business. Implemented UAT. Worked with managers, accountants, and users to

document processes in line with ISO 9000 standards for the Public Utilities

Commission (PUC). Managed and completed multiple tasks simultaneously and

in a timely manner. Coordinated collaborative editing, created document

templates, and constructed style guidelines. Created and maintained Visio

flowcharts. Worked with databases, using Excel and Access.

Texas State University, San Marcos, TX August 2004-June

2005 (15 hours)

Graduate Research Assistant: Conceptualized, created, wrote, and edited

recruitment materials, as well as advertisements and marketing collateral.

Administered the Gilbert M. Grosvenor Center for Geographic Education

Accelerated Ph.D. Program in Geographic Education; created and presented

PowerPoint presentations; and assisted with grant

writing/management/administration. Gained experience with national and

international recruitment outreach efforts. Involved with a public

awareness and motivational campaign for Geographic Information Systems

(GIS). Assisted with fundraising and alumni events. Created and maintained

Gilbert M. Grosvenor Center web site.

Motorola/Freescale, Austin, TX July 2001-

September 2004

Documentation Project Manager (PM)/Senior Technical Writer: Conceptualized,

researched, and wrote support guides/manuals. Created and posted

Internet/intranet/extranet documentation. Gained thorough knowledge of

administrative practices and procedures, as well as extensive experience in

team management. In MarCom, supervised documentation/marketing projects for

multiple products. Helped develop organizational policy and marketing

strategy. Wrote and edited technical publications and user guides.

Coordinated distribution. Coordinated US and foreign seminars/trade shows,

including promotion and advertising. Created schedules and support

material. Planned and facilitated press tours and events. Spearheaded

cover/article solicitation and coordination. Arranged and oversaw editorial

interviews and speaker series. Wrote press releases, PR copy, and marketing

collateral. Analyzed and wrote RFPs and RFOs for ad agencies, translators,

and foreign PR vendors.

MaxServ, Austin, TX February 2001-June 2001

Technical Writer/Editor: Conceptualized, researched, wrote, and edited

product development documentation and technical support guides/user

manuals, copy, news releases, and posters. Intranet Webmaster: Designed and

maintained multinational corporation's web site. Utilized Paint Shop Pro to

create and modify static and animated graphics for the Internet. Provided

written documentation of the various project and pilot stages. Via project

documentation, improved turnaround time between software development and

client pilot. Created process documents of the various departments. Using

HTML, initiated online PDF repository for documents to increase

informational exchange among the multinational corporate departments,

diminish document duplication, and develop an archive for historical

documents. Wrote RFPs/RFOs for technical editors.

Dell Computers, Austin, TX. October 2000-January

2001

Senior Technical Writer/Intranet Developer: contracted. Conceptualized,

researched, condensed, wrote, and edited installation and troubleshooting

(I and T) guides, tech sheets, and booklets. Designed, maintained, and

posted to Dell's Intranet web site. Worked with Dell Computers' Information

Development (Info Dev) team and engineers. Developed, verified, maintained,

and posted HTML documentation to Dell's Intranet web site. Used FrameMaker

to create documents. Used Adobe Acrobat for PS files. Used Word and Outlook

for daily correspondence. Used FrontPage and Dreamweaver to create HTML

documentation. Used Milestones to collaborate with other team members.

MaxServ, Austin, TX. June 2000-October 2000

See the February to June 2001 position's data above.

Merinta Corporation, Austin, TX 1999-2000

Technical Writer/Intranet Webmaster: Coordinated collaborative editing and

constructed style guidelines. Assisted with UAT. Incorporated findings in

documentation. Established author tracking of interdepartmental documents

to improve workflow, information exchange, and turnaround time between

software development and client pilot. Instituted Intranet newsletter,

which resulted in a more cohesive corporate environment by eliminating

excessive telephone and email queries. Using HTML, initiated online PDF

repository for documents to increase informational exchange among the

multinational corporate departments and diminish document duplication. In

concert with the Marketing and Sales Departments, used Quark to create/edit

brochures, posters, and news releases. Wrote RFPs and RFOs for

collaborative software vendors.

Texas Workforce Commission, Austin, TX 1998-1999

Technical Writer/Web-page Designer: Wrote, edited, and managed the

distribution of the Texas Workforce Commission's (TWC's) user, system-

administration, train-the-trainer, and training manuals, working with

developers, analyzed business rules, regulations, and requirements.

Assisted with train-the-trainer programs. Helped with UAT. Incorporated

findings in documentation. Edited and managed the distribution of the TWC

Letters to 10,000 employees. Used EPSS to generate Texas Workforce

Commission's (TWC's) hardcopy and online training manuals. Designed and

updated The Workforce Information System of Texas (TWIST) web pages.

Supervised office assistant, as well as trained and supervised three

contractors.

LECTURING/TRAINING ACHIEVEMENTS:

St. Edward's University, Austin, TX 1997-1998

Lecturer: Instructed university students in Composition/Writing.

Experienced in collegiate teaching, coordinating programs, developing and

conducting training programs, developing training programs, planning,

coordinating, facilitating and presenting workshops, providing college-

level study skills instruction, and training. Developed training curriculum

and delivered CBT training.

University of Texas, Austin, TX 1997-1998

Lecturer: Instructed university students in Listening/Speaking. Experienced

in collegiate teaching, coordinating programs, developing and conducting

training programs, developing training programs, planning, coordinating,

facilitating and presenting workshops, providing college-level study skills

instruction, and training.

Soochow University, Taipei, Taiwan 1992-1997

Lecturer: Instructed university students in Composition/Writing. Five

years' experience in collegiate teaching, developing and conducting

training programs, planning and coordinating short-courses and workshops,

presenting workshops, providing college-level study skills instruction, and

training. Developed training curriculum and delivered CBT training.

Supervised 24 faculty members in train-the-trainer implementation of

departmental standards. Coordinated and directed the daily operations of

the Soochow University's English Department Conversation and Speech Skills

courses, overseeing daily operations.

EDUCATION:

PhD Environmental Geography Texas State University, San Marcos, TX

MA English University of Wisconsin at Eau Claire, Eau

Claire, WI

BA English University of Wisconsin at Eau Claire, Eau

Claire, WI

TECHNICAL SKILLS:

|Software: |Experience |Years: |Last Used: |

| |Level: | | |

|Access |Intermediate |8 |2009 |

|Adobe Acrobat |Intermediate |14 |2012 |

|Agile Environment |Expert |10 |2012 |

|ArborText Adept |Beginner |1 |2000 |

|ArcGIS |Intermediate |2 |2005 |

|ArcMap |Intermediate |2 |2005 |

|DHTML |Beginner |2 |2001 |

|Doc-to-Help |Intermediate |3 |2000 |

|Documentum |Intermediate |2 |2009 |

|Dreamweaver |Intermediate |13 |2012 |

|eRoom |Intermediate |5 |2004 |

|Excel |Intermediate |13 |2012 |

|FrameMaker 10.0 |Intermediate |8 |2011 |

|FrontPage |Intermediate |9 |2007 |

|InfoMaker |Beginner |1 |1999 |

|Livelink - OpenText |Intermediate |10 |2010 |

|Lotus Notes |Intermediate |5 |2012 |

|MS Office |Expert |15 |2009 |

|MS Project |Intermediate |5 |2011 |

|MS Publisher |Intermediate |9 |2012 |

|MS Visual Source Safe |Beginner |2 |2001 |

|Netscape Composer |Intermediate |4 |2000 |

|Outlook |Expert |16 |2012 |

|PageMaker |Intermediate |5 |2007 |

|Paint Shop Pro 7.0 |Intermediate |11 |2012 |

|PowerPoint |Expert |12 |2012 |

|Quark XPress |Beginner |2 |2001 |

|QuickPlace |Beginner |1 |2000 |

|RoboHelp 9.0 |Intermediate |4 |2006 |

|SAP |Intermediate |2 |2012 |

|Scrum Environment |Intermediate |2 |2012 |

|SharePoint 2003-2010 |Intermediate |2 |2011 |

|Symantec Visual Page |Intermediate |3 |2001 |

|Visio |Intermediate |11 |2012 |

|Waterfall Environment |Intermediate |9 |2010 |

|Wiki - Cisco Unified App|Intermediate |3 |2009 |

|Environment | | | |

|Windows 3.x/9x/NT/2000 |Expert |16 |2012 |

|Word/HTML Conversion |Expert |16 |2012 |

|WordPerfect |Intermediate |11 |1998 |

|XMetaL |Expert |4 |2009 |

|XML |Intermediate |8 |2011 |

|Platforms: | | | |

|All Windows PC Operating|Expert |15 |2012 |

|Systems | | | |

|Linux/UNIX |Beginner |2 |2001 |



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