Customer Service Manager

Chantriss LaShun Flanagan

**** ****** ** *******, ** 30310

Cell 678-***-****

Objective:

To obtain a position within this company that will allow me to enhance as well as utilize my skills while in the process maintain and soon surpass company goals and expectations.

Skills/Qualifications:

My skills include but are not limited to the capabilities of analyzing data, budget records, calculate numbers, communicate, compare data, conduct meetings, coordinate activities, correspond with others, decision making, evaluate, file records, follow directions, handle complaints, handle money, inventory, learn quickly, multi-task, order supplies, organize tasks, perform routine work, plan, prepare materials, record data, resolve problems, research, type, write reports, and work quickly and proficiently. Able to type 11000KSPM 35WPM

Work Experience:

Window Clerk 2011 – Present

United States Postal Service Sharpsburg, GA

sort local mail for delivery to individual customers; sell stamps, money orders, postal stationary, and mailing envelopes and boxes; weigh packages to determine postage; and check that packages are in satisfactory condition for mailing. Register, certify, and insure mail and answer questions about postage rates, post office boxes, mailing restrictions, and other postal matters and also help customers file claims for damaged packages

Adjudication Clerk 2008 - 2010

Georgia Department of Labor Atlanta, GA

Review assigned documents and transactions for corrections. Verify information/data in documents by checking against information from other sources such as databases, other documents/paperwork, or individuals. Appropriately interpret information/data contained in documents and/or transactions, applying unemployment tax laws, policies, procedures and guidelines to determine further processing or actions needed. Properly complete processing of documents and transactions to forward to appropriate parties for further review in accordance with applicable policies and time frames. Appropriately exercise authority delegated to approve, reject, or return requested actions. Safeguard and properly dispose of confidential documents for customers, employers and their employees, and Department of Labor staff. Various other duties assigned daily.

Receiving Clerk 2005 - 2008

Prologix Atlanta, GA

Collect, compare, and analyze data between two marketing companies. Communicate with various customers via telephone and email. Correspond with other employees to research, record, and report shortages of product. Perform routine inventory counts. Gather information to process claims weekly. Organized and filed records daily. Evaluated situations making self decisions and direct others to follow through with those decisions. Prepared and arranged products for customers to either pick up or deliver more products. Meet weekly deadlines. Various other duties assigned daily.

Store Manager 2004 - 2005

Ace Cash Express Atlanta, GA

Established and maintained excellent customer service with every existing and potential customer. Cashed cheeks and performed money gram transactions. Ensure maximized sales and profitability. Managed inventory control ordering needed supplies staying within monthly budget. Supervised, trained, and monitored progress of other center employees. Handled complaints and resolved customer problems. Organized meetings and activities between employees. Followed directions of District Manager. Various other duties assigned daily.

Bookkeeper/Cashier 2002 - 2004

Petro Truck Stop Atlanta, GA

Performed payroll duties, handled money, ordered inventory supplies. Budgeted records and set employee schedules. Interviewed potential employees. Made daily cash deposits. Often filled in as a cashier collecting money from customers. Answered phones. Signed for deliveries. Various other duties assigned daily

Education:

Ashworth College 2011 - 2012 Atlanta, GA

Leasing Management

Diploma 1998 - 2002

Washington High Atlanta, GA

Graduated with three seals: College Prep, Technology, and Health & Human Services

References Available Upon Request

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