Customer Service Sales

Patricia Fernandez

**** ******* *** ********, ** 91001

Home 626-***-**** Cell 626-***-****

****************@*****.***

OBJECTIVE

To obtain a challenging position in the working field that will utilize, and expand my capabilities and skills.

SKILLS/EXPERIENCE PROFILE

• Management and Record Management Skills

• Attention to detail and compliance with standards

• Nine years of management experience

• Six years of Operations experience

• Six years experience in sales environment

• Nine years experience in customer service

• Ability to multi-task in a fast paced environment

• Creative thinking, organizational, decision making, and listening skills

• Adaptability and tolerant to stress situations

EMPLOYMENT HISTORY

Operations/Teller Supervisor

11/2005-Current

Multiple Locations Wells Fargo Bank

Manage the tellers to ensure prompt and efficient transaction processing. Provide daily feedback in order to achievement goals. Assist service manager with operational guidelines and regulatory issues. Research and resolve customer issues with ensuring positive customer experience. Follow procedures and pay attention to detail.

• Implement structure according to sales and customer service.

• Ability to coach and develop team members.

• Order currency based on forecast for business needs.

• Train and provide knowledge on any Updates and Alerts.

• Coach tellers on new products and services.

• Recognize customer needs for sales opportunity.

• Assist tellers with complex transactions.

Assistant Manager 10/2000-05/2004

Pasadena, CA Hospitality Management Services

Development management skills in delivering structure according to sales and customer service. Develop communication skills in order to train and provide coaching to underdeveloped or unmotivated team members.

• Encourage team member development in the company.

• Create an all inclusive environment.

• Setting clear expectations.

• Develop teaching skills.

• Continue to enrich self development within the company.

• Prepare Inventory and daily sales reports

• Assist manager with customers orders, caters, complains and any other concerns

EDUCATION/CERTIFICATIONS

University of Phoenix June 2010

Business Administration

Pasadena City College December 2007

Accounting Book Keeping Certificate

Management Development Program 09/2009- 02/2010

Downtown, CA

Management Development Program

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