Customer Service, Clerical, Data Entry
Resume:
Angela Figueroa
MOORPARK, CA 93021
Phone: 562-***-****
Objective: To obtain a challenging position for an experienced, self-starter in a company with knowledgeable learning skills and growing potential.
Education: 1983 Westlake High School Westlake Village, CA Diploma
2004 Professional Career Institute Cerritos, CA -Completion Certification
Professional
Experience : 2007 – Present United Health Care Cypress, CA
Customer Care Professional ($16.47/HR)
Handled all incoming Billing and Eligibility phone calls and served as the primary customer interface for departmental inquiries. Ensured quality customer service for Internal and external customers.
4/2005 – 6/2007 TrinityCare Infusion Svcs Cerritos, CA
Department Clerk ($12.50/hr)
Filing, New Patient Chart Processing, Acct Rec/Payable, Cash posting, Mail Distribution,
Medicare/Commercial Billing, Payment Posting and Data Entry for electronic claims filing.
3/2004 – 4/2005 Dial Insurance Agency Bellflower, CA
Office Administrator ($9.50/hr)
Quoting Insurance policies, Sales/Marketing for insurance and bonds, Receptionist
2002 - 2003 Dispensing Solutions Inc. Santa Ana, CA
Customer Service Administrator ($12.00/hr)
Implement Customer Svc Department, multi tasked office duties, managed House accounts, Handled all customer inquiries via phone, fax or email, Liaison for sales reps.
1991 – 2001 Rocker Industries, Inc Harbor City, CA
Customer Service Administrator/Quality Inspector (12.75/Hr)
Answer Customer Inquiries via phone, fax or email. Data entry of monthly Schedules, customer relations, Sales quoting/packslip/invoicing, produce letters for customer correspondence, Processed all returned goods for rework and over-
Hauling, Expedited materials, scheduling and pricing of rework and overhauling processing. Quality control inspection-receiving-inprocess-final inspection
Other Skills Microsoft Word – Microsoft Excel – Outlook – Oracle - as400 - Calculator
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