Customer Service Human Resources
Resume:
Kelechi A. Ndujiuba
Houston, TX. 77077
Mobile 832-***-****
*******.*********.******@*****.***
Human Resources Professional
Seeking a career in your Human Resources division to recruit, and nurture the companies most valuable assets, ultimately helping the company grow. Highly experienced HR generalist, recruiting agent and compensation specialist. Result oriented, with many professional accomplishments and awards. Motivated in exceeding expectations while growing the bottom line. Seeking to utilize my overall business experiences, recruiting skills, and human resources knowledge, to help the company to exceed its goals.
Areas of Expertise & Core Strengths
Team Building, Recruiting, Training, Salary and Benefits, Performance Management, HR Best Practices, Leadership, Problem Resolution, Accounting, SAP, Peoplesoft, Strategic Planning, Business Development, Consulting, Prospecting, Payroll, Customer Service, Business Relations, Maximizing Profits, Cost Controls, Negotiations, Exceeding Targeted Quotas, Identifying Client Needs, Listening Skills, Group Presentations, Implementing Actions Plans, Account Management,
PROFESSIONAL EXPERIENCE
J.P. Morgan Chase Bank. Houston, TX.
HR Recruiter March. 2010-Present
Posting positions on job boards online and with universities to attract attention for open positions.
Initial phone screenings and personal interviews with prospects.
Cold calling to prospects who have resumes online that fit position details being recruited for.
Deliver new hire employment offers via phone & deliver new hire packages via mail/email.
Create new hire packages with all salary and job location information along with training dates.
Fulfill company objectives by meeting staffing goals and targets.
Farmers Insurance. Houston, TX.
HR Recruiter -District 60 Oct. 2008- March 2010
Heavy Recruiting, posting positions on job boards, reviewing resumes, and scheduled interviews.
Conducted interviews & Communicated with prospects regarding offers and denials.
Ensured both regulatory and company compliance was met.
Updated payroll database to make sure agent commissions were paid timely and accurately.
Insurance Agent (P&C, L&H, Series 6 & 63) Aug. 2007-Oct 2008
Customer service liaison, responsible for client issue resolutions to retain valued customers.
Sold over 600 polices in a four year period and built a large book of business for the Company.
Brought in over $2 Million dollars in gross premium with the company.
Conduct group presentations & seminars to potential clients to increase product interest and awareness.
Allstate Insurance Co. Houston, TX.
HR Generalist, Jan 2005-July 2007
Recruiting of new adjusters in the Houston area.
Communicated effectively with hiring managers in regards to position needs.
Handled new employee offers and benefits enrollment orientations.
Assisted in training of new adjusters for code of conduct and industry regulations.
Licensed Claims Adjuster, Oct. 2004-Jan 2005
Investigated vehicle and homeowners claims timely & ethically per TDI law requirements.
Arbitrated internal files to help resolve disputes and to decide on liability decisions.
Helped save the company money, by safeguarding its interests.
Helped the company make money by providing excellent customer service.
Decision Info. Resources (DIR) Houston, TX.
HR Assistant/Accounting Assistant, Feb. 2003-Oct. 2004
Payroll processing for employees for timely receipt of income checks or direct deposits.
Processed New employee packages and conducted background checks.
Assisted with recruiting and interviewing of new candidates for the company.
Various software knowledge for processing accounting, payroll and client information.
Adhered to rules and regulations for assisting with conflict resolution, and employee needs.
EDUCATION:
The University of Houston, Bauer College of Business, Houston, TX.
Bachelor of Business Administration, Marketing- Awarded December 2002.
Minor- International Business Relations.
The University of Houston, Houston, TX.
Currently Pursuing-Masters in Human Resources, Expected Graduation- Dec. 2014.
ACTIVITIES:
National Urban League- (Houston Area Urban League Young Professional Chapter)
Alpha Phi Alpha Fraternity Inc (Alpha Eta Lambda Houston Alumni Chapter)
Special Olympics -volunteer
March of Dimes -volunteer
References available upon request
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