Sign in

IT Support Specialist

New York, New York, 10001, United States
May 28, 2010

Contact this candidate

Andrew Smith

Voice: 214-***-****

*** * **** ****** ******** NY 11203


Obtain a position in your organization as middle level Help Desk/Desktop Support technician to maximize my technical skills and training experience to enhance growth and profitability.


DeVry Institute of Technology Long Island City, New York

Bachelors of Professional Studies

Major: Network Communication Management

Graduation: June 2008


• Operating Systems

MS-DOS, Microsoft Windows 98, Windows 2000 Professional, Windows XP Professional, Window 2000 Advance Server, and Windows Server 2002 Enterprise Edition; Network Protocols: TCP/IP, IGRP, EIGRP, RIP, and OSPF.

• Software

Microsoft Office Suite 95, 2000, XP, and 2003, SharePoint 2007, and WordPerfect

• Hardware


03/09-Present TEK systems/ New York NY

o Patch and ensure each workstation has network connectivity

o Working with the Move Add and Changes (DMAC) team on a weekend basis

o Configure desktops to ensure its operable

o Disconnect and Reconnect end users Pc desktop and other peripherals

04/09 – 09/09 T Equipment Inc-Farmingdale New York

Level II Tech Support

• 60 percent phone support 40 percent desktop support in a Windows XP/ Vista Environment

• Responsible for disconnects/reconnects of users PC’s and phones and other peripherals

• Imaging PC Laptops and desktops using Ghost Enterprise

• Create and document tickets via ticketing database SAP

• Troubleshoot network connection problem hardware and software related

• Troubleshoot end users interactive white board via phone support

• Troubleshoot Multimedia Projectors and speakers via phone support

• Install stand alone interactive white board with speakers

• Assist end users with product registration and software installation.

10/08 ¬¬– 01/09 Cablevision – Jericho New York

Level II Tech Support

• Create and configure email account for end users via streaming software.

• Supported various email clients: OE, Outlook,2003/2007 Windows Mail, Entourage,2008 Mac OSX, OSX Leopard, OS 10

• Retrieve and document tickets via ticketing database remedy.

• Troubleshoot end user network connectivity issues via Seer and Omni both hardware and software related

• Setup trouble call/tickets for end users

• Setup wireless and router connection for end users to connect external device

• Reset and configure browser settings for, IE, Firefox, Safari.

• Provide Helpdesk/Desktop Support for over 40 calls per day in a call center environment

05/08 – 08/08 NPD Group Inc. - Port Washington New York

IT Intern

• Mailbox administration by means of MS Exchange 2007 and Active Directory

• Execute Server and hardware inventory via Share Point and MS Excel

• Manually test hardware equipment in server laboratory

• Install and configure RAID for each server via system Bios setup

• Install and configure Server 2003

10/06 – 09/07 MTA New York City Transit - New York, New York

IT Intern

• Installing data cables: Setup LAN cable infrastructure connecting Nortel 8600 Switches to patch panel in wiring closets

• Setting up Basic Network Configuration: Reviewed TCP/IP network parameters on XP workstations to ensure initial network connectivity for end users

• Test Equipment: CSU, DSU, T1, HDSL: Executed advanced troubleshooting using LAN Meter Fluke to validate CSU/DSU, T1 and HDSL\ operations

• Troubleshooting Network Connection: Performed troubleshooting of network problems by verifying physical connections and V-LAN subnet layout

01/05 – 12/06 Mendelssohn Kary Bell & Natoli - NY, NEW YORK

Office Assistant

• Updated and filed client tax files within the designated database

• Updated and maintained client information in database using Microsoft access.

• Sorted and distributed incoming and outgoing mail.

07/01 – 08/02 Ministry of labor, Social Security and sports Jamaica, West Indies – July 2001-Aug 2002

Clerical Assistant/Data entry clerk

• Assisted farm workers in completing documentation for Canadian high Commission.

• Prepared farm workers medical and travel documents.

• Performed general office duties including data entry, typing, faxing, copying, and filing.

• Retrieved and distributed final travel documents at the airport as well as maintaining proper supervision.


Available upon request

Contact this candidate