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IT Support Specialist

Location:
New York, New York, 10001, United States
Salary:
$40/hr
Posted:
May 28, 2010

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Andrew Smith

Voice: 214 *** ****

*** * **** ****** ******** NY 11203

OBJECTIVE

Obtain a position in your organization as middle level Help Desk/Desktop Support technician to maximize my technical skills and training experience to enhance growth and profitability.

EDUCATION

DeVry Institute of Technology Long Island City, New York

Bachelors of Professional Studies

Major: Network Communication Management

Graduation: June 2008

SKILLS

• Operating Systems

MS-DOS, Microsoft Windows 98, Windows 2000 Professional, Windows XP Professional, Window 2000 Advance Server, and Windows Server 2002 Enterprise Edition; Network Protocols: TCP/IP, IGRP, EIGRP, RIP, and OSPF.

• Software

Microsoft Office Suite 95, 2000, XP, and 2003, SharePoint 2007, and WordPerfect

• Hardware

EXPERIENCE

03/09-Present TEK systems/ New York NY

o Patch and ensure each workstation has network connectivity

o Working with the Move Add and Changes (DMAC) team on a weekend basis

o Configure desktops to ensure its operable

o Disconnect and Reconnect end users Pc desktop and other peripherals

04/09 – 09/09 T Equipment Inc-Farmingdale New York

Level II Tech Support

• 60 percent phone support 40 percent desktop support in a Windows XP/ Vista Environment

• Responsible for disconnects/reconnects of users PC’s and phones and other peripherals

• Imaging PC Laptops and desktops using Ghost Enterprise

• Create and document tickets via ticketing database SAP

• Troubleshoot network connection problem hardware and software related

• Troubleshoot end users interactive white board via phone support

• Troubleshoot Multimedia Projectors and speakers via phone support

• Install stand alone interactive white board with speakers

• Assist end users with product registration and software installation.

10/08 ¬¬– 01/09 Cablevision – Jericho New York

Level II Tech Support

• Create and configure email account for end users via streaming software.

• Supported various email clients: OE, Outlook,2003/2007 Windows Mail, Entourage,2008 Mac OSX, OSX Leopard, OS 10

• Retrieve and document tickets via ticketing database remedy.

• Troubleshoot end user network connectivity issues via Seer and Omni both hardware and software related

• Setup trouble call/tickets for end users

• Setup wireless and router connection for end users to connect external device

• Reset and configure browser settings for, IE, Firefox, Safari.

• Provide Helpdesk/Desktop Support for over 40 calls per day in a call center environment

05/08 – 08/08 NPD Group Inc. - Port Washington New York

IT Intern

• Mailbox administration by means of MS Exchange 2007 and Active Directory

• Execute Server and hardware inventory via Share Point and MS Excel

• Manually test hardware equipment in server laboratory

• Install and configure RAID for each server via system Bios setup

• Install and configure Server 2003

10/06 – 09/07 MTA New York City Transit - New York, New York

IT Intern

• Installing data cables: Setup LAN cable infrastructure connecting Nortel 8600 Switches to patch panel in wiring closets

• Setting up Basic Network Configuration: Reviewed TCP/IP network parameters on XP workstations to ensure initial network connectivity for end users

• Test Equipment: CSU, DSU, T1, HDSL: Executed advanced troubleshooting using LAN Meter Fluke to validate CSU/DSU, T1 and HDSL\ operations

• Troubleshooting Network Connection: Performed troubleshooting of network problems by verifying physical connections and V-LAN subnet layout

01/05 – 12/06 Mendelssohn Kary Bell & Natoli - NY, NEW YORK

Office Assistant

• Updated and filed client tax files within the designated database

• Updated and maintained client information in database using Microsoft access.

• Sorted and distributed incoming and outgoing mail.

07/01 – 08/02 Ministry of labor, Social Security and sports Jamaica, West Indies – July 2001-Aug 2002

Clerical Assistant/Data entry clerk

• Assisted farm workers in completing documentation for Canadian high Commission.

• Prepared farm workers medical and travel documents.

• Performed general office duties including data entry, typing, faxing, copying, and filing.

• Retrieved and distributed final travel documents at the airport as well as maintaining proper supervision.

Reference

Available upon request



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