Customer Service Sales
Resume:
Bich Nguyen
***** ***** ******* ****. ******* TX, 77064
Objective: Seeking for a better opportunity and challenges to exercise my skills. I have passion for growth and knowledge. I also, have five years of customer service and retail management. I am now eager to put my foot in the medical industry, and would like an opportunity be a part of a great team.
Profile: I am highly motivated and a fast learner. I offer outstanding team leadership, behavior management, conflict and dispute resolution skills. I am exceptionally organized and well disciplined. I have a strong ability to motivate and direct others in a supportive and cooperative manner. I am able to work in a fast paced environment with 100 percent accuracy. I understand and believe in company confidentially.
Professional Experience:
Aldo Shoes:
Title: Assistant Store Manager
Time: 2008-Present.
The Woodlands Mall 2008-2009
Received a promotion, and was transferred to a higher volume store at The Willowbrook Mall location. 2009- Present.
I was offered the MIT position, to train for my own store, I kindly declined the opportunity because I was going to school part time. I did however; accept the transfer to the Willowbrook location for a new challenge.
• Opening and closing the register, balancing cash drawers and making deposits.
• Team leadership and training, hiring and recruiting new members as well as firing when necessary.
• Providing total customer service, to encourage new and repeat customers.
• Operations and administrative management, HR and scheduling.
• Process recalls, mixes and damages, summiting supply order, accepting shipment and conducting inventory.
• Maintaining stores appearance by following proper visual presentation requested by Head Office.
• Supervising the sales floor at all times to prevent loss and ensure security.
• Setting sales goals and making game plans to reach budget and productivity.
• Prepare for corporate visits, to satisfy the company’s standards.
Forever 21
Title: Assistant Store Manager
Time: 2006-2008.
Home store: The Deerbook Mall
Assisted: The Woodlands Mall
I was hired as a Sales Representative; I was then promoted three months later as a Cashier. Two months later I was then given the Head Cashier title. My next promotion was in the next three months as an Accessory Manager. In my final promotion, I was offer an opportunity as Assistant Store Manager.
• Maintain the stores appearances per visual standards. (window change, accessory updates and floor sets)
• Motivate the selling team to increase and reach their individual goal.
• Train and hire new members, making sure the store was fully staffed.
• Accepting shipment, processing recalls, scanning out damages and conducting inventory.
• Cash management, making deposits.
• Directing and informing sales associates on daily sales and duties per shift.
• Managing break schedules and arranging floor coverage.
• Provide excellent customer service skills to every customer and leading by example.
• Ordering supplies and keeping the backroom clean and organized.
• Making schedules accordingly with budgets and hours given.
• Enforce store rules and policies
• Supervised the sales floor for LP purposes.
• Reading and replying to important emails and memos.
• Prepare for important corporate visits, to maintain exceptional company standards.
• Zoning associates in appropriate areas of the store to ensure coverage and customer service, in results of ultimately increasing volume in sales and bring customers in.
Education and Credentials:
Spring High School- graduated in 07’
High School diploma: graduated with 3.8 GPA.
Active member of PALS program: (Peer Assistance and Leadership)
• Mentored and tutored a selected group of elementary kids.
• Played bingo with the senior citizens at a local nursing home.
• Contributed community service for Habitat for Humanity.
• Represented the students at our High school as Leaders.
Vice President of Best Buddies program: (mentored kids with autism)
• Played games and activities with the kids.
• Taught them confidence and people skills.
• Encourage the kids with great support and friendship.
• Held weekly meetings to enhance the group with good communication and gather ideas for future events.
Basics: Lone Star Community College, 2008- Present.
• Sociology 1301
• Psychology 2314
• English 1301 Composition and Rhetoric I
• Medical terminology
• Algebra 0308 Introductory Algebra
• Drama 1351
References:
Robert Goodwin 409-***-****
Deborah Turner 832-***-****
Angela Hernandez 832-***-****
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