Customer Service, Production and Quality

**** * *** ***** **. Apt D, Orlando FL. *****

407-***-****, *******@*****.***

Volita Hannah

Objective

Customer service position allowing for advancement in the company as well as letting me demonstrate organization, leadership, communication, and people skills proven by 17 years of successful, profitable employment.

Experience

10/21/11-Current Faneuil Orlando, FL

Florida Department of Economic Opportunity

Customer Service Representative

Effectively answering inbound calls in support of the DEO contract, maintain strict compliance with security program to protect the integrity of the data reviewed with claims.

First line of communication with DEO customers seeking assistance with unemployment compensation claims. Review compensation history providing an overview for the claimant of payment status, wage earnings and overpayments.

Process online forms that include pin resets, address changes, and account updates. Using systems such as Dos, Imaging, Microsoft Word, and Ultipro

08/2011-09/2011 Muscular Dystrophy Association Indianapolis, IN

VRC Volunteer Recruitment Coordinator

Recruiting local business and community leaders throughout a defined geographic area , inviting them to participate in a local fundraising event

Accomplishing a healthy call volume to attain goals for the day. Excellent customer service and people skills.

09/1999-04/2010 Diageo Beverages Plainfield, IL

Inspector/Machine Operator/Operations Team Member

Inspection/ Thoroughly scanning bottles and labels for any imperfections, Filling out hourly quality control paperwork for checks being done

Promoted to Machine Operator/ Keeping area and machines clean and free of debris, fixing jams, Lubricating and maintaining belts, railings, and all other parts, some maintenance required

Operations Team Member/ Advanced to be the Line Lead, selected to travel, previewed machines purchased for this line and other areas in the company. Gave presentations Conducted massive training groups, Created Instructional Manuals. Worked closely with Maintenance, Management, Processing, Warehouse, Quality Control and Supply Office. Gained many recommendations for my ability to congeal and coordinate all these areas together for one goal in mind… Success

05/1997-08/1999 Household Finance Elmhurst, IL

Customer Service Representative/Foreclosure Representative

Accomplished Collections of multiple accounts at varying delinquency levels, diligently notated accounts for better customer service, all in a timely manner while maximizing call volume. Excellent customer service handling matters with the proper sensitivity

Promoted to Foreclosure Representative/ building foreclosure files using Imaging, copied important documents, passed file on to management, the proper associate, or section for further action

08/1995-05/1997 Americall Corporation Joliet, IL

Customer Service Representative/Quality Control Representative

Performed Sales of Discover Card and some Collections/Timely and accurate answering of calls, diligently kept sales numbers above required amount

Promoted to Quality Control where monitoring sessions were required in house as well as with Discover Card client

Trained and worked side by side with employees to better script adherence, accuracy when answering questions and personable skills

01/1994-08/1995 Blockbuster Video Crest Hill, IL

Customer Service Representative

Cashier, providing timely service to customers in store and the phone

Reduced many past due accounts by keeping updated and organized list of customers, contact information and outstanding balances.

Participated in sales of products and materials

Education

2010-Some course work completed Joliet Junior College Joliet IL

1989-1993 Romeoville High School Romeoville IL

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