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Audio Visual

Addison, Illinois, 60101, United States
March 25, 2011

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Thomas V. Berardino

**** ****** ***** • Addison, Illinois 60101 • 630-***-****



Accomplished Sales Representative who consistently meets and exceeds new business development goals and monthly sales attainment. Extensive Sales and Video Coordinator/Technician experience with major clients in the consulting, retail, hotel, and convention center industries. Develops new business, maintains solid client relations by providing outstanding service and conscientious follow-up. Encompasses excellent negotiation skills and is able to assess unexpected situations and implement quick, effective resolutions. Outstanding ability to effectively communicate with all levels of management teams while earning the respect of all personnel, vendors and customers. Technically orientated and able to quickly adapt and learn new skills. Efficient in managing and organizing multiple tasks, people and relationships.

Results Oriented • Problem Solving • Customer Service and Accomplishment Driven Professional

Develop Solid Client Relations • Handle Multi-Tasks • Time Management

Dependable and Reliable • Good Management Skills


Sears, Roebuck and Co.; Oak Brook, Illinois

Customer Relations and Sales 2007- Present

• Conducts inside sales of home and commercial appliances; achieving daily and monthly sales objectives through consistent revenue growth.

• Coordinate and troubleshoot home deliveries and installations.

• Handle all administrative aspects of the sale including: completing customer transactions and warranties, checking product inventory availability, accepting customer payments and processing the completed orders.

• Maintain strong knowledge of new products, accessories, pricing promotions, and service features.

• Maintain knowledge of competitive offers and provide critical market feedback regarding local competition of similar products/services.

• Conducted consultative sales presentation and demonstrations of products and benefits to cultivate interest and sales.

• Provide excellent customer service, and close sales through proven sales strategies, effective communications, and conscientious follow-up.

Joe Rizza Ford, North Riverside, Illinois

Sales Associate 2006- 2007

• Responsible for highlighting features, gathering information, inspecting automobiles, comparing and contrasting competitive models and demonstrates vehicle operations.

• Building rapport, qualifying buyers by understanding, interests and requirements of buyer, matching interests and requirements to various models.

• Developing and maintaining relationships with new as well as existing customers, responding to inquires, suggesting trade-in alternatives, recommending sales campaigns, promotions and incentives.

• Negotiating price; completing sales or purchase contracts; closing sales by overcoming objections; explaining provisions and financing; delivering automobiles.

• Demonstrating automobiles by explaining capabilities, characteristics and features; explaining services and warranties; participating in test drives.

• Completing reports and providing sales management information.


Video Coordinator / Technician 1993 – 2006

• Meet with client management and coordinate/supervise shift crews of five or more staff as needed.

• Prioritize customer’s presentation needs and function as liaison for Anderson Consulting, Sears Roebuck, Hyatt Hotel, Hilton Towers, Navy Pier, McCormick and Rosemont Convention Centers, etc.

• Provides presentation and show support to clients regarding the setup, operation and maintenance of all audiovisual equipment needs.

• Proficient with specialty engineering set-up and play techniques concerning sound and digital projection equipment.

• Meets the demands of numerous deadlines within time constraints and within budget.

• Maintains consistent client relationships to assure services are requested on a repeat basis.

• Negotiates client re-booking contracts.

• Effectively works with all levels of associates including corporate meeting planners, facilities management, carpenters, riggers and electricians.


College of DuPage; Glen Ellyn, Illinois

Concentration: Business

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