Customer Service High School

Alesha Malloni

***** *** ******** ** *******, Kentucky 41010 Home: 859-***-**** Email: *********@*****.***

Receptionist

Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator

KEY SKILLS

Office Skills: Telephone Customer Service Filing Database & Records Management

Complaint Handling Data Entry

Computer Skills: Word Excel PowerPoint Access Outlook Windows Vista/XP

PROFESSIONAL EXPERIENCE

Convergys Erlanger, KY Customer Service and Technical Support, 7/10 to 12/10

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

Demonstrated proficiencies in telephone within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of accounts.

Consistently praised by management for the quality and timeliness of calls, ability to resolve customer problems, attention to detail, exemplary customer service delivery and team-player attitude.

Kreimer’s Bier Haus Miamitown, OH Cook/Server, 3/09 to 6/10

Prepared foods and place orders with vendors.

Provided excellent customer service to guest in a timely manner, ability to resolve guest complaints, take reservations over the phone, and team-player.

EDUCATION

University of Phoenix (Phoenix, AZ) BS in Business Accounting Current

University of Phoenix (Phoenix, AZ) AA in Business

Diamond Oaks Vocational (Cincinnati, OH) Certificate in Culinary Arts

Taylor High School (Northbend, OH) Diploma

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