Manager Customer Service
Resume:
Drew Siems
Mississauga, Ontario
L5J 1Y1
OBJECTIVE
Experienced Manager seeking a new challenge, by becoming an employee at a prestigious company where I can make significant contributions leading to company profitability and personal career growth.
SKILLS / STRENGTHS
* Strong computer skills and long-term experience with Microsoft Office 2003,2005, 2007 (Word, Excel, and PowerPoint)
* Hotel property management systems (Five-Star, Opera Medallion)
* Excellent customer service abilities
* Equipped to deal with guest complaints in a professional manner
* Extensive experience with banquet set-ups
* Proven time management skills with the ability to multi-task to maintain deadlines
* Have the ability to multi-task
* Creative menu planning skills
* Accurately balancing daily audit reports for rooms division and food and beverage departments
* Ensuring guest satisfaction exceeds company / client expectations,
* Effectively maintained inventory control on a monthly basis
* Professional sales experience
* Hands on restaurant management with a staff of 15-30 people
* Impressive housekeeping skills maintaining a safe and clean environment
EDUCATION
Everest College
Business Administration, Diploma 2009
Robert Bateman High School 2005
OSSD
Sheridan College 2005
Smart Serve Program
PROFESSIONAL EXPERIENCE
Turaarvik Inns North, Rankin Inlet Nunavut 2010 - 2011
Guest Services Manager
* Managing our on-site restaurant
* Managing the Housekeeping Department
* Accurately handling cash on a daily basis and making daily deposits
* Ensuring reservations are processed correctly
* Insuring restaurant orders exceeds customer satisfaction
* Managing the kitchen and making sure food is being sent out in a timely manner
* Ordering food supplies through our food suppliers
* Making sure month end inventory is done properly
* Creative menu planning for banquets and restaurant
* Creating schedules on a weekly basis that would accommodate the employees outside work schedules
* Dealing with the northern airlines to make sure we receive our freight on time
* General Maintenance
Silver Hotel, Oakville Ontario 2006 - 2009
Front Office Manager
* Creating schedules on a weekly basis that would accommodate the employees outside work schedules
* Accurately handling cash on a daily basis
* Thorough room inspections on a daily basis
* Ensuring online reservations are processed correctly
* Balancing daily audit report
* Managing the on-site restaurant during peek hours
* Insuring restaurant orders exceeds customer satisfaction
* Managing the bar daily
* Bar, restaurant and front desk inventory
* Supervising Banquets
* Banquet set-up and tear down
* Creative menu planning for banquets and restaurant
Choice Hotels Oakville, Ontario Jan - Aug 2006
Guest Service Agent
* Check in/out guests in a professional manner
* Processed telephone reservations
* Creatively dealt with any guest complaints with positive results
Westmont Hotels, Oakville, Ontario 2005 - 2006
Front Desk Agent
* Check in/out guests in a professional manner
Video for You, Mississauga, Ontario 2003 - 2005
Manager
* Full supervision of the store
* Hiring and discipline of employees
* Re-stocking shelves with up-to-date material on a regular basis
* Ordering new product as required
HONOURS AND AWARDS
A Member of the Everest Student Ambassador Program since October 2008
Received a letter of recommendation from Everest College in January 2009
REFERENCES
Available upon request
Contact this candidate