Customer Service Manager

Joseph Batieste III

510-***-**** *****************@*****.***

Mortgage Underwriter

Summary of Qualifications

Mortgage Underwriter Professional with 10 years of experience working in banking and lending industries. Key skills include interpersonal communication and ability to establish a rapport with clients and lenders.

Areas of Expertise

• Residential Mortgage Underwriting

• FHA, VA, FNMA, FHLMC

• Conforming & Non-Conforming

• RESPA & Lenders Guidelines

• Marketing Sales

• Training & Development

• Sales Manager

• Customer Service

Computer Skills: Proficient in MS Windows, Excel, Word, PowerPoint, Access, and Outlook.

Banking and Broker Applications: Genesis, Calyx, Point, Encompass, Stewart, Urban, Iportal, AS400, Home Saver, HomeBase, LandSaver, DU, LP and AUS systems

Relevant Experience

Bank of America – Concord, CA 2011

Customer Relationship Manager

• Managed a portfolio of Imminent Default Loans.

• Evaluated financial statements, applicable ratios and credit reports.

• Conferred with customer regarding loan modifications.

• Submitted loan modifications for approval.

The Mortgage Group Madison, TN 1997-2010

Underwriter/Senior Loan Officer

• Originated and administered loans.

• Facilitated FHA, VA, FNMA, FHLMC, prime and sub-prime Lending

• Reviewed loan agreements to ensure adherence to establish policies.

• Submitted application to Lenders for closing.

• Performed the task of reviewing credit reports and financial statements.

• Collaborated with clients to identify their financial goals.

• Developed training plans for new employee.

• Supervised and trained 10-15 loan officers.

Education and Training

Architects/ Drafting Design, Robert F Kennedy Technical School, Charleston, WV

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