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Customer Service Technician

Location:
Sealy, Texas, 77474, United States
Salary:
Neg
Posted:
May 24, 2010

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Clifford Lilley

P.O. Box ****

Sealy, Texas *****

(832) ***-**** (Cell)

OBJECTIVE

To further enhance my education, knowledge and work experience.

QUALIFICATIONS

I am a trust-worthy, honest self-starter with morals and values with exceptionally high standards in professional work ethics and code of conduct in regards to the workplace and customer service/relations. I am a team player with a leadership attitude, meticulous and organized qualities, outstanding multi-task abilities, and can adapt to any situation presented. I have great machine shop skills which include operating CNC Lathes, Mechanical Lathes, multi-head multi-jawed machines, multi-head drill press and experience with sharpening drill bits, taps, etc. I am an ASE (Automotive Service Excellence) certified Master Technician, a *Gold certified Technician with DaimlerChrysler Corporation, and have been certified and licensed for *ASE refrigerant recovery and recycling per Section 609 Requirements from the U.S. ERA. I also am licensed with the *Texas Department of Public Safety to perform state vehicle inspection in Austin County and some surrounding areas. I hold a valid *Class C Driver's License and maintain an excellent driving record. I have years of experience and broad, accurate knowledge in diagnostic(s) and repair(s) of ALL areas related to the automobile (gas/diesel, foreign/domestic, automatic/manual, car/truck/suv/van, etc.). I come fully equipped with high quality, professional tools/equipment needed to perform vehicle service diagnostic and/or repair. (* Copy of license(s) and certificate(s) provided.) Minor welding on frames, motor mount brackets and bumpers using Mig and Arc Weldig.

EMPLOYMENT HISTORY

Cliff’s Diesel Engine Service and Repair Owner

Sealy, Tx 12/1997 -- Current

Performed diagnostics, maintenance, performance testing, operation, and repair of the following systems: A/C & Heating, Brakes (including rotor and drum resurfacing, ABS), Cooling, Drivability, Differential/Driveline Electrical, Engines (rebuild/overhaul and block prep including cylinder head machining and resurfacing-valves, seats, guide replacement, fluid testing, and magna-fluxing), Steering and Suspension (2-wheel and/or 4-wheel computer (™Hunter and ™Beam) alignment), Performed Removal and Replacement (R&R) of vehicle parts and/or components in accordance of the diagnostic results, performance test(s), and operation(s). Minor welding on frames, motor mount brackets and bumpers using Mig and Arc Weldig.

Universal Automotive Automotive Technician

Sealy, Tx 06/2009 – 12/2009

Performed diagnostics, maintenance, performance testing, operation, and repair of the following systems: A/C & Heating, Brakes (including rotor and drum resurfacing, ABS), Cooling, Drivability, Differential/Driveline Electrical, Engines (rebuild/overhaul and block prep including cylinder head machining and resurfacing-valves, seats, guide replacement, fluid testing, and magna-fluxing), Performed Removal and Replacement (R&R) of vehicle parts and/or components in accordance of the diagnostic results, performance test(s), and operation(s). Minor welding on frames, motor mount brackets and bumpers using Mig and Arc Weldig.

Weatherford Surface Logging Surface Logger

Houston, Tx 08/2008 - 02/2009

Working in well site units, collecting, processing, logging and analyzing geological samples; evaluating detailed and complex data for signs of oil or gas using various laboratory techniques; monitoring computer recordings of drillings; interpreting information and feeding this back to the drilling team to enhance safety and success; operating and maintaining a real-time computer-based data acquisition system, the advanced logging system (ALS), which records all aspects of rig activity; undertaking some on-site maintenance, for which a knowledge of electrical and mechanical systems is useful; taking on the primary health and safety role for the well through constant monitoring of all critical drilling parameters; predicting dangerous situations, such as over-pressured formations; assisting the well site geologist during coring operations; reporting back to the well site geologist and to the oil company in written reports; frequently acting as a drilling engineer, collating and then logging details of drilling operations in oil companies’ computer systems.

HDH Machinist

Pattison, Tx 11/2007 - 03/2008

Mechanical Lathe Operator with secondary as Tool Maker.

KBR Automotive Technician & Machinist

Houston, Tx 01/2005 -- 11/2005

Performed diagnostics, maintenance, performance testing, operation, and repair of the following systems: A/C & Heating, Brakes (including rotor and drum resurfacing, ABS), Cooling, Drivability, Differential/Driveline Electrical, Engines (rebuild/overhaul and block prep including cylinder head machining and resurfacing-valves, seats, guide replacement, fluid testing, and magna-fluxing), Steering and Suspension (2-wheel and/or 4-wheel computer (™Hunter and ™Beam) alignment), Performed Removal and Replacement (R&R) of vehicle parts and/or components in accordance of the diagnostic results, performance test(s), and operation(s). Avoid mortars, missels , machine gun fire, IED’s, avoiding too much sun and when possible the extreme heat.

Allen Samuels Katy Dodge Automotive Technician

Katy, Tx 2004-2005

Performed diagnostics, maintenance, performance testing, operation, and repair of the following systems: A/C & Heating, Brakes (including rotor and drum resurfacing, ABS), Cooling, Drivability, Differential/Driveline Electrical, Engines (rebuild/overhaul and block prep including cylinder head machining and resurfacing-valves, seats, guide replacement, fluid testing, and magna-fluxing), Steering and Suspension (2-wheel and/or 4-wheel computer (™Hunter and ™Beam) alignment), Performed Removal and Replacement (R&R) of vehicle parts and/or components in accordance of the diagnostic results, performance test(s), and operation(s).Minor welding on frames, motor mount brackets and bumpers using Mig and Arc Weldig.

Henson Motors Lead Automotive Technician

Sealy, Tx 2002-2004

Performed diagnostics, maintenance, performance testing, operation, and repair of the following systems: A/C & Heating, Brakes (including rotor and drum resurfacing, ABS), Cooling, Drivability, Differential/Driveline Electrical, Engines (rebuild/overhaul and block prep including cylinder head machining and resurfacing-valves, seats, guide replacement, fluid testing, and magna-fluxing), Steering and Suspension (2-wheel and/or 4-wheel computer (™Hunter and ™Beam) alignment), Performed Removal and Replacement (R&R) of vehicle parts and/or components in accordance of the diagnostic results, performance test(s), and operation(s). Minor welding on frames, motor mount brackets and bumpers using Mig and Arc Weldig.

Appel Motors Automotive Technician

Brenham, Tx 1999-2002

Performed diagnostics, maintenance, performance testing, operation, and repair of the following systems: A/C & Heating, Brakes (including rotor and drum resurfacing, ABS), Cooling, Drivability, Differential/Driveline Electrical, Engines (rebuild/overhaul and block prep including cylinder head machining and resurfacing-valves, seats, guide replacement, fluid testing, and magna-fluxing), Steering and Suspension, Performed Removal and Replacement (R&R) of vehicle parts and/or components in accordance of the diagnostic results, performance test(s), and operation(s). Minor welding on frames, motor mount brackets and bumpers using Mig and Arc Weldig.

Novak's Automotive Automotive Technician

Sealy, Tx 1997-1999

Performed diagnostics, maintenance, performance testing, operation, and repair of the following systems: A/C & Heating, Brakes (including rotor and drum resurfacing, ABS), Cooling, Drivability, Differential/Driveline Electrical, Engines (rebuild/overhaul and block prep including cylinder head machining and resurfacing-valves, seats, guide replacement, fluid testing, and magna-fluxing), Steering and Suspension, Performed Removal and Replacement (R&R) of vehicle parts and/or components in accordance of the diagnostic results, performance test(s), and operation(s). Minor welding on frames, motor mount brackets and bumpers using Mig and Arc Weldig.

NIBCO (Northern Indiana Brass Company) Machinist/Machine Operator

Nacadoches, Tx 1993-1997

Performed start-to-finish machining tests and operations, including but not limited to boring/threading/milling valves. CNC lathe Operator, Mechanical Lathe Operator, Kingsbury Chuckers' operator, small and large press operator, milling machine operator, Porta Goss machine operator, multiple-drill-press operator. Performed and maintained routine daily machine and tool maintenance and repair including but not limited to repairing, replacing, and/or sharpening carbide tips, drills, taps and box tools per state and company procedures and protocol to ensure safety guidelines were followed and met at ALL times.

References available upon request.

****************************

WILLIAM MILLER

1011 FM 1489 RD TRLR 62

BROOKSHIRE, TX 77423

(832) ***-****   ( Home )

h1z0oo@r.postjobfree.com

Summary of Qualifications

Repair furniture, forklifter operator, good customer service, experience with

quality control in shipping and receiving departments.

Work History

Oct 08, 2007 - Nov 12, 2009 Carpenter

STAFF UNLIMITED,LP

Houston, Texas

Unload trucks which had lab furniture. Take furniture inside lab, assemble and put

into place. Sometimes trucks were unloaded with a forklift and other times by hand.

Apr 01, 1999 - Mar 15, 2006 Carpet Technician

McCoy's Carpet Care

Fulshear, Texas

Clean, stretch, repair and dye carpet. Clean and repair furniture.

Jan 02, 1984 - Feb 15, 1997 Dye Technician

Carpet Care Plus

Houston, Texas

Dye, repair and clean carpet. Dye, repair and clean furniture. Help manage all

aspects of the company.

May 02, 1978 - Mar 15, 1984 Forklift Operator

Behring Export Packers

Houston, Texas

Operate forklift for shipping and receiving department.

Education

May 1973 Alice High School - Alice, Texas

Education Level: High School Diploma/GED

Graduated: Yes

References

Cliff Lilley

Cliff's Diesel Engine Service

(832) ***-****

h1z0oo@r.postjobfree.com

Jim McCoulough

(281) ***-****

 

Donnie McCain

(281) ***-****

************************************8

Laura Schmitt Lilley

PO Box 1595

Sealy, Tx 77474

(832) ***-****

OBJECTIVE: Seeking to utilize my background in accounting, procurement, data management and skills in

training, processes, and reporting in a challenging team and customer service oriented environment.

PROFESSIONAL EXPERIENCE:

Cliff’s Diesel Engine Service 06/01 – 08/08

Sealy, Tx Administrative Assistant

Customer Service, invoicing/billing, accounts receivable, accounts payable, payroll, answering phones, typing memos and all general office duties.

NexTec Group, Inc. 02/97 – 05/01

Houston, TX Position: Sr. Consultant

Managed all support calls and issues for Solomon, Acuity, Best Fixed Assets and all in-house software.

Directed scheduling of consultants for in-house and client sites for support calls and software upgrades. Provided hands on training and support in Solomon of Purchasing, Inventory, General Ledger, Accounts Payable, and Accounts Receivable modules. Supported project managers on new implementations for Solomon and Acuity. Acted as liaison between project managers and clients.

Fairfield Digitizing Services, Inc. 12/93 – 01/97

Houston, TX Position: Office Manager

Managed all day to day functions of office. Purchased all supplies and materials for company. Managed all aspects of AP from data entry through reconciliation. Produced weekly cash forecasts, WIP worksheets, and all financial statements. Built all company manuals and assisted in documenting corporate policies and procedures. Designated Solomon power user for company. Interacted with all levels of executive management on a daily basis.

Stewart & Stevenson, Inc. 10/91 – 11/93

Sealy, TX Position: Systems Support Analyst

Extracted data for cost account managers of several departments to monitor budgets and various control

data. Produced formal and informal estimates, cost performance reports, work authorization documents

and other management reports. Maintained time entry system and electronic personnel data. Managed

expenditure authority and management approval signature files. Requisitioned all office supplies, tools and materials for the department. Produced presentations including flow charts/tables (using Power Point, Excel and Word) for quarterly reviews with the U.S. Army and government officials. Documented and maintained all procedure manuals.

Ronald L. Briggs, CPA 01/87 – 10/91

Rosenberg, TX Position: Tax Secretary

Processed payroll, payroll tax reports, A/P, A/R, and G/L data for clients. Completed data entry and

preparation of individual, partnership and corporate tax returns. Acted as liaison with attorneys, other CPA’s and clients. Prepared correspondence to Internal Revenue Service and attorneys on behalf of clients.

Coastal Conveyor Systems, Inc. 07/86 – 01/87

Bernard, TX Position: Secretary

Performed filing, answering phones, typing memos and all general office duties.

EDUCATION:

High School Graduate – May 1986, Wallis, Texas

Crystal Report Writing Course

Oracle Training

H&R Block Income Tax Course

SAGE Acuity Financials Training

SKILLS:

Proficient in Crystal Reports, building stored procedures (Oracle & SQL) and data views using DBArtisan, MS Word, Excel, and Power Point, Solomon Accounting and Purchasing, Lawson Accounting, Sage Acuity Accounting Software, R&R Report Writer, Mapics / AS400, 10 Key by touch, typing (65 wpm).

References available upon request



Contact this candidate