CARLA R. PINKSTON
SUMMARY OF QUALIFICATIONS
Support management with excellent skills in data entry, researching errors and inconsistency in data, utilizing multiple resources to resolve problems, and communicating above satisfaction with customers via phone and email. Conduct excellent team work with ability to relate well to diverse coworkers and customers and to prioritize tasks effectively.
PROFESSIONAL WORK EXPERIENCE
Inbound Sales Agent
AllConnect, Inc Atlanta, GA April 2011- December 2011
Answer customer requests or inquiries regarding establishing home services.
Utilize consultative selling techniques to provide products and services to meet the needs of the customer in an inbound sales center environment
Up sell customers with existing service, upgrade products, features, accessories, etc
Recognized as Top Seller for Enterprise in Fall Quarter in 2011
Inbound Sales Agent
AT&T, Inc. Augusta, GA Jun 2009 – Sept 2010
Utilize operational systems to handle customer requests such as completing service orders, processing purchases of AT&T products and services; i.e. collections, payments for wireless bills and accessories
Maintain continuous working knowledge of all company products, services and promotions to make recommendations according to customers’ needs on features, accessories, upgrades and rate plans with the ability to meet mandatory sales goals
Answer customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas
Responsible for improving customer retention through programs and service provided to the customer
Recognized as Top Sales Associate for 2 quarters in 2009 and increased retention sales by over 50%; presented with Outstanding Service Award for dealing with customer concerns and complaints in a successful manner
Teleperformance, Inc Augusta, GA Aug 2008 – Apr 2009
Processed information to complete medical insurance
Take inbound customer service calls and making outbound calls to patients and health care providers
Investigate pending claims and resolve discrepancies
Keller Williams Realty Augusta, GA Aug 2006 – Aug 2008
Oversee all aspects of general office coordination. Maintain office calendar to coordinate work flow and meetings. Worked with realtors and support staff, update websites--MLS listings. Prepared for house showings and closings for President and setup appointments.
Maintain confidentiality in all aspects of client, staff, agent, attorney, and lender information. Interact with clients, vendors and visitors.
Answer telephones and transfer messages, email to appropriate team members. Prepared responses to correspondence containing routine inquiries. Perform general clerical duties to include, but not limited to, bookkeeping, copying, faxing, mailing and filing.
Collect and maintain inventory of office equipment and supplies. Assist in special events such as meetings, open houses.
Data Entry Operator/Customer Service
Augusta Sportswear Grovetown, GA Feb 2005 – Oct 2006
Processed data order entry and maintained various computer database, responding
to customers’ inquiries regarding order status, product availability and
Resolved problems related to transactions handled by the department
Provided support to the finance department such as verifying accuracy of invoices, entering invoices into computer for payment, account analysis, and any other related matters; managed a multi-line phone system and paper management for 40+ associates
Dispatcher/ Customer Relations Specialist
Spherion Staffing Augusta, GA Mar 2003 – Feb 2005
Performed data entry onto multi-level data storage screens, assist customers with updating account
Handled billing inquiries, service issues and customer complaints in a professional and responsive manner
Coordinate the movement of trucks and freight between cities
Direct the pickup and delivery activities of drivers, receive customers’
requests for the pickup and delivery of freight, consolidate freight orders
into truckloads for specific destinations
Assign drivers and trucks, draw up routes and create pickup and deliver schedules
Swainsboro Technical College Swainsboro, GA 2000 – 2002
Accounting – Technical Certified Diploma
Business Office – Technical Certified Diploma
Intermediate to expert knowledge in software programs such as:
Microsoft Word, Excel, PowerPoint, Access, Publisher, Quick Books, AS400, WordPerfect, Outlook, Internet Explorer, Lotus Word and Mac-based computers
Intermediate knowledge of:
Copiers, scanners, printers, fax machines, Mac- or Windows-based computer systems as well as IBM terminals