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Customer Service Sales

Norcross, GA, 30093
August 31, 2012

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**** ***** ****** **** *** **** Norcross, GA 30093



Support management with excellent skills in data entry, researching errors and inconsistency in data, utilizing multiple resources to resolve problems, and communicating above satisfaction with customers via phone and email. Conduct excellent team work with ability to relate well to diverse coworkers and customers and to prioritize tasks effectively.


Inbound Sales Agent

AllConnect, Inc Atlanta, GA April 2011- December 2011

Answer customer requests or inquiries regarding establishing home services.

Utilize consultative selling techniques to provide products and services to meet the needs of the customer in an inbound sales center environment

Up sell customers with existing service, upgrade products, features, accessories, etc

Recognized as Top Seller for Enterprise in Fall Quarter in 2011

Inbound Sales Agent

AT&T, Inc. Augusta, GA Jun 2009 – Sept 2010

Utilize operational systems to handle customer requests such as completing service orders, processing purchases of AT&T products and services; i.e. collections, payments for wireless bills and accessories

Maintain continuous working knowledge of all company products, services and promotions to make recommendations according to customers’ needs on features, accessories, upgrades and rate plans with the ability to meet mandatory sales goals

Answer customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas

Responsible for improving customer retention through programs and service provided to the customer

Recognized as Top Sales Associate for 2 quarters in 2009 and increased retention sales by over 50%; presented with Outstanding Service Award for dealing with customer concerns and complaints in a successful manner

Claims Specialist

Teleperformance, Inc Augusta, GA Aug 2008 – Apr 2009

Processed information to complete medical insurance

Take inbound customer service calls and making outbound calls to patients and health care providers

Investigate pending claims and resolve discrepancies

Administrative Assistant

Keller Williams Realty Augusta, GA Aug 2006 – Aug 2008

Oversee all aspects of general office coordination. Maintain office calendar to coordinate work flow and meetings. Worked with realtors and support staff, update websites--MLS listings. Prepared for house showings and closings for President and setup appointments.

Maintain confidentiality in all aspects of client, staff, agent, attorney, and lender information. Interact with clients, vendors and visitors.

Answer telephones and transfer messages, email to appropriate team members. Prepared responses to correspondence containing routine inquiries. Perform general clerical duties to include, but not limited to, bookkeeping, copying, faxing, mailing and filing.

Collect and maintain inventory of office equipment and supplies. Assist in special events such as meetings, open houses.

Data Entry Operator/Customer Service

Augusta Sportswear Grovetown, GA Feb 2005 – Oct 2006

Processed data order entry and maintained various computer database, responding

to customers’ inquiries regarding order status, product availability and


Resolved problems related to transactions handled by the department

Provided support to the finance department such as verifying accuracy of invoices, entering invoices into computer for payment, account analysis, and any other related matters; managed a multi-line phone system and paper management for 40+ associates

Dispatcher/ Customer Relations Specialist

Spherion Staffing Augusta, GA Mar 2003 – Feb 2005

Performed data entry onto multi-level data storage screens, assist customers with updating account

Handled billing inquiries, service issues and customer complaints in a professional and responsive manner

Coordinate the movement of trucks and freight between cities

Direct the pickup and delivery activities of drivers, receive customers’

requests for the pickup and delivery of freight, consolidate freight orders

into truckloads for specific destinations

Assign drivers and trucks, draw up routes and create pickup and deliver schedules


Swainsboro Technical College Swainsboro, GA 2000 – 2002

Accounting – Technical Certified Diploma

Business Office – Technical Certified Diploma


Software Skills

Intermediate to expert knowledge in software programs such as:

Microsoft Word, Excel, PowerPoint, Access, Publisher, Quick Books, AS400, WordPerfect, Outlook, Internet Explorer, Lotus Word and Mac-based computers

Hardware Skills

Intermediate knowledge of:

Copiers, scanners, printers, fax machines, Mac- or Windows-based computer systems as well as IBM terminals

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