Manager Sales

• Family Name: SIMOES

• First Name: Paul Carlo

• Present address: St. Lucia Island – Caribbean

• Mobile: 1-758-***-****

• Email : ***********@*******.***

• Date of birth: 15 September 1972

• Nationality: Canadian / European (Portuguese)

• Marital status: Married, 2 Children

• Spoken languages: English: fluent

Portuguese: fluent

Spanish: fluent

French: fair in spoken

• Computer Skills: Fidelio Opera, Microsoft Windows, Microsoft Office, Internet Explorer and

Outlook Express

• Education, Certifications:

Hotel Management- Diploma Stonebridge UK;

High School Graduate at Daniel McIntyre High School in Winnipeg – Canada;

MCE - Finance

• Training:

Certified in ABC s of Hotel Operations by Starwood (Hotel Mencey - Tenerife)

Certified on the field of HACCP provided by Hotel Sheraton Lisboa & Towers

IPOC / Six Sigma (Hotel Sheraton Lisboa & Towers

Six Sigma Council Training (Hotel Sheraton Lisboa & Towers).

Certified in Excel and PowerPoint Presentations at Formateia, Lda.

Certified in Workplace Hazards Materials Information Systems (WHMIS) – Winnipeg Convention Centre

• PR, Sales & Marketing Experience:

Contributed to implement the marketing & sales strategy for the hotel and set targets based on market analysis;

Focused to drive aggressively the corporate and Leisure business for the hotel;

Develop and design attractive offers and packages for Guests, travel agents and corporate clients;

Create the hotel’s sales activities plan;

Monitor and analyse sales results;

Organise comprehensive information to existing and potential customers with regards to the product range

offered by the hotel, with the aid of the relevant sales resources and sales channels;

Expand new customer acquisitions and manage contacts with existing Guests and key contacts;

Prepare contracts for the hotel in accordance with current business and price conditions;

Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close¬

cooperation with the Group Coordinator

- Profile:

o Over 14 years of effective management expertise and progressive leadership practices to all hotel operations.

o Exhibit strong Rooms background and Food & Beverage operations knowledge and experienced in leading full spectrum of business operations within highly competitive environments.

o Display remarkable skills in identifying and closing new business, expanding existing business, and winning customer loyalty.

o Demonstrate mastery in sales techniques, strategies for building a strong client base, and systems that foster customer satisfaction.

o Accustomed to completing projects within established timeline that greatly impacted bottom-line results.

o Visionary leader with extensive background in developing and leading teams of people to secure first-class hotel operations that support strategic growth of a company.

o Skilled at transforming high-potential staff into outstanding leaders, demonstrating creativity critical to financial and operational success in union environment.

• Objectives: To find a challenging position to meet my competencies, capabilities, skills, education and

experience.

Work History:

Stonefield Estate Villas Resort & Spa, Saint Lucia (Luxury Boutique Resort)

www.stonefieldvillas.com

Oct. 2011- Present

General Manager

• Working directly with hotel owners to manage all activities of the property including employees, maintenance, sales, and profit/loss controls.

• Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building.

• Set goals, motivate/ discipline employees; perform labour expense control, control of general expenses and resolve guest related issues in accordance with the company goals.

• Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).

• Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals.

• Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.

• Consistently deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies.

• Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered.

• Performed other duties and responsibilities as assigned.

• Recently awarded with Tripadvisor Certificate of Excellence 2012.

• Responsible for total budget of $27 million US

5* Sandals Grande Hotel St. Lucian SPA & Beach Resort (301 rooms)

www.sandals.com

May.2010 – Sept.2011

Hotel Manager (EAM)

• Responsible for the effective operational management of the hotel, leading the Heads of Department to achieve and exceed their revenue and guest satisfaction targets

• Working in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)

• To input into the achievement of meaningful, achievable hotel budgets and other short and long term hotel strategic goals

• To provide effective leadership to the hotel team members to ensure targets are met and exceeded

• To plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations

• Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action

• Effectively manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and Sandals wide.

5* CS Madeira Atlantic Resort & SEA SPA, Madeira Island, Portugal (300 rooms)

www.csmadeiraatlanticresort.com

Nov.07 – Apr.10

ASSISTANT GENERAL MANAGER (EAM) / F&B Director

• Plan and Organize with HOD All Hotel operations;

• Prepare annual production plans for All Departments;

• Supervise production processes to ensure implementation of company standards;

• Establish quality control standards and procedures;

• Ensures strictly adherence to those standards;

• Control expenses throughout Hotel departments by using the operating budget as a control tool, tracking expenses on the basis of a budgeted cost-per-occupied-room;

• Coaches and train HOD to prepare on job training programs.

• Evaluate performance of Employees, recommends promotion, additional training or termination;

• Prepares employees safety procedures and makes sure that these procedures are enforced.

• In charge of F&B

5* Corinthia Hotels International, Corinthia Lisboa (Lisbon, Portugal) - Premium Collection ( 518 rooms)

www.corinthiahotels.com

Nov. 05 – Oct. 07

ROOMS DIVISION MANAGER (RDM)

• Plan and Organize department and operations;

• Ensure effective communication between housekeeping, the front office, and engineering.

• Apply techniques to develop and improve human resources skills in recruiting, training, scheduling, and motivating;

• Control expenses in the department by using the operating budget as a control tool, tracking expenses on the basis of a budgeted cost-per-occupied-room;

• Implementing efficient purchasing practices.

• Develop procedures to ensure efficient and cost-effective use of labour and supplies in relation to guestroom cleaning.

SLGC – Consulting – Outsource Company

Sept. 03 – Aug. 05

OPERATION DIRECTOR (ROOMS DIVISION) for:

• Convento do Espinheiro Heritage Hotel & SPA (Luxury Collection by Starwood.)

www.starwoodhotels.com/luxury/property/overview/index.html

• Setting up of all the procedures and standards for the management of the outsourced Housekeeping department for the Opening in June 2005

• Pestana Palace Hotel - www.pestanapalacelisbon.com/index.html - Member of Leading Hotels of the World.

• Responsible for outsourced Housekeeping and Engineering Department

• Sheraton Hotel & SPA, Porto. www.sheratonporto.com

• Responsible for the setting up of all the procedures and standards for the management of the outsourced Housekeeping department for the Opening in November 2003.

Sheraton Hotel & Towers Lisboa, Portugal (378 rooms)

www.starwoodhotels.com

June 01 – Sept. 03

EXECUTIVE HOUSEKEEPER

• Plan and Organize Housekeeping department and operations;

• Cleaning responsibilities of the housekeeping department, area inventory lists, frequency schedules, performance standards, and productivity standards;

• Apply techniques to develop and improve human resources skills in recruiting, skills training, scheduling, and

motivating;

• Control expenses in the housekeeping department by using the operating budget as a control tool, tracking expenses on the basis of a budgeted cost-per-occupied-room;

• Implement efficient purchasing practices;

• The managerial skills necessary to efficiently operate an on-premises laundry - include planning the physical layout of the laundry operation, developing procedures for laundering different fabrics, laundering process.

• Training Staff Members

Winnipeg Convention Centre, Canada

www.wcc.mb.ca

April 96 – May 01

EXECUTIVE HOUSEKEEPER

• Organization and Coordination of Housekeeping Department

• Supervision of 105 members of staff

• Responsible for the Recruitment of all members of Housekeeping

• Responsible for Budgeting

• Responsible for Managing and Controlling Stocks

• Responsible for all Training Activities related to all Housekeeping issues

Paul Carlo Simoes

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