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Head Waiter

Location:
Mumbai, MH, India
Salary:
3000+U.S $
Posted:
November 13, 2009

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Resume:

David Rodrigues

****, **** ******* ********,

Opposite Yamaha Showroom, Malad West

Linking Road, Mumbai, Maharashtra, India

Contact Number +91-22-287*****

Mobile Number +91-970*******

E-Mail: h1gjva@r.postjobfree.com

MSC Cruises, Italy completed three contracts – Till Date

www.msccruises.com

MSC Cruises, based in Naples, is the largest all-Italian financed cruise company. It has offices throughout Italy, in Milan, Venice, Genoa, Rome, Palermo and Bari. It also has numerous international offices, in 26 different countries.

Chef De Rang (Head Waiter)

 Working as the Chef De Rang (Head Waiter).

 Train the staff regarding the standard operating procedures and customer care etiquettes.

 Involved in the Grooming & Personality Development Programme.

 Take care of the restaurant bookings and greet the customers accordingly.

 Follow the strict dress codes laid by the top management and make sure the guests and visitors adhere to it.

 Do a lot of PR with the guests and non guests.

 Cashiering, accounting and billing of the bills.

 Make sure the entire Mis- en- place is ready for smooth operations of the service.

 Do a lot of vessel show rounds for the new guests and clients.

 Up sell the restaurant, spa and all the leisure facilities as well along with the rooms.

 Taking care of the restaurant in the absence of food and beverage manager.

 Attend and sit for the daily management meeting and put in my inputs where ever needed.

 Appraise the staff on a regular basis, believe in team work and train them for the same.

 Make sure the full facility of the premises is all neat and clean and is free of all the maintenance works and if required get the work done at the earliest.

 Make sure red wine is in room temperature and white wine and bubbly are chilled for each service.

 Assist in stock maintenance and inventory.

Costa Cruises, Italy completed three contracts.

www.costacruise.com

Costa Crociere S.p.A. is an Italian company based in Genoa. The brands Costa Crociere, AIDA Cruises and Iberocruceros belong to Costa Crociere S.p.A. and include a total of 18 ships in active service and 11 on order. All ships fly the Italian flag and operate in the Mediterranean, Northern Europe, the Baltic Sea, the Caribbean, Central America, South America, the United Arab Emirates, the Far East and the Indian Ocean. Costa Crociere S.p.A. is part of Carnival Corporation & plc, world leader in the cruise industry, and is a member of the prestigious World's Leading Cruise Lines, an association of the world's most important cruise companies.

Waiter in Costa Cruise

 Working as a Waiter with Costa Cruises, Italy.

 Service in the restaurant, including the Mis-En-Place, Wine Service, cigar service.

 Follow the strict dress codes laid by the top management and make sure the guests and visitors adhere to it.

 Do a lot of PR with the guests and non guests.

 Cashiering, accounting and billing of the bills.

 Appraise the staff on a regular basis, believe in team work and train them for the same.

 Make sure the full facility of the premises is all neat and clean and is free of all the maintenance works and if required get the work done at the earliest.

 Make sure red wine is in room temperature and white wine and bubbly are chilled for each service.

 Assist in stock maintenance and inventory.

Le Meridian, Mumbai, India Jan 2002 to April 2003

www.starwoodhotels.com

Designed along the lines of a 19th-century summer palace, the hotel is a lively mélange of colonial era influences and modern amenities. Each of the Classic and Royal Club guest rooms and suites reflect European elegance. To enhance the ambience of a stately home, the rooms are beautifully decorated with different hues of wood, set off by wooden floors along with cream and beige soft furnishings. The hotel’s three restaurants and lounge bar present a selection of cuisines from around the world.

Steward with Le Meridian

 Working as a steward with Le Meridian, Mumbai, India

 Service in the restaurant, including the Mis-En-Place, Wine Service, cigar service.

 Follow the strict dress codes laid by the top management and make sure the guests and visitors adhere to it.

 Do a lot of PR with the guests and non guests.

 Cashiering, accounting and billing of the bills.

 Appraise the staff on a regular basis, believe in team work and train them for the same.

 Make sure the full facility of the premises is all neat and clean and is free of all the maintenance works and if required get the work done at the earliest.

 Make sure red wine is in room temperature and white wine and bubbly are chilled for each service.

 Assist in stock maintenance and inventory.

Shoppers Stop, Mumbai, India Sep 2000 to Jan 2002

www.shoppersstop.com

Shopper's Stop in the only retailer from India to become a member of the prestigious Intercontinental Group of Departmental Stores (IGDS). The IGDS consists of 30 experienced retailers from all over the world, which include established stores like Selfridges (England), Karstadt (Germany), Shanghai No.1 (China) , Manor (Switzerland), to name a few.

Customer care executive

 Attending customers on the counter.

 Helping them to make a choice based on their budget, requirement and style statement.

• Helping them solve their problem.

• Handled specialized counters like jewellery and perfumes (chanel, dolce & gabanna)Bookings & confirmation of flight and car rentals

• Auxiliary guest services

 Involved in the training of new employees

 Up sold the products where ever necessary.

 Was actively involved in inventory of the stock.

Kohinoor Continental Hotel, Mumbai, India

 Successfully completed the 22 weeks Hotel Training Program

 Worked in all of the major divisions and ancillary departments of the hotel specializing in Front Office Department.

 Involved in the functioning of The Concierge.

Delhi University, Mumbai, India

Completed third year B Com with first division and Flying Colors

M K S College of Commerce and Economics, Mumbai, India

All India HSC with First Division

St. Blaise English High School, Mumbai, India

All India Secondary School Certification Examination with First Division

 Participated in various presentations and Seminars.

 Successfully completed the training course for cabin and passenger safety on board from MSC cruises and Costa Cruises as well.

 Successfully completed the training course for cruise vessel security and safety.

 Received excellent appraisals in hotel cross training at the flagship hotel The Kohinoor Continental, Mumbai, in the 22 week intense Front Office Department.

 First Ranker third year B Com, and distinction in all the three years.

 Successfully completed the Basic First Aid course on board the MSC cruise vessel.

 Intense knowledge of the WINES OF THE WORLD.

Date of Birth 20th July 1981

Nationality Indian.

Height 6 ft. 2 in.

Eye Sight 6/6

Languages Known English, Hindi, Marathi, Konkani, Gujrati

Working Knowledge Spanish, Italian

Passport Details

 Number E 8366935

 Date of Issue 11th March, 2004

 Expiry date 23rd September, 2012

Have been well appreciated by guests, faculty and fellow colleagues for being courteous, professional and supportive; have been actively involved in an array of events both at work and during the course of my formal education. With communication as my forte, I believe in team work, flexibility and making the best of the available resources. Self-driven, pleasant, outgoing personality, Possess excellent customer service skills and ability to handle multiple tasks, my biggest strength is my high energy level and ability to learn quickly.

Diploma in Computers MS office, Hands on experience of the Fidelio (version 6.2), Proficient with MS office and Basic Internet technologies, also worked on the Hotel Management System Software for Accounting, Reservations and Front Office

References will be furnished upon request



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