Customer Service Supply Chain

Yue (Selena) Zhang

**** ***** **, *** **, Evanston, IL 60201

*******@***.*** / 224-***-****

U.S. Permanent Resident

EDUCATION Michigan State University August 2007- June 2011

Bachelor of Science, Accounting, the Eli Broad College of Business Graduated with Honor

Overall GPA: 3.7/4.0 (Dean’s List every semester)

Loyola University Chicago August 2011- present

Masters of Accountancy

Major GPA: 3.8/4.0

CPA candidate

SUMMARY Strong analytical skill, attention to detail, hard worker, quick learner, easy to adapt in any working environment, good communication skill both verbally and in writing

RELEVANT Star Group World Local Event Marketing Company June 2008- September 2008

EXPERIENCE Trainee Account Executive, Internship, Beijing, China

Analyzed flight information and lodging information using Excel for 4000+ guests

Provided and processed travel authorization, cash advances, and expense reimbursement for VIP guests and employees using Excel Workbook

Provided customer service to over 4000 international guests during the Olympic Games

Supervised and leaded 2 co-workers in the Haier Olympic Hospitality Program

Created the Volunteer Orientation Manual, and the Guest Tour Handbook

Provided receptionist and administrative services for guests and answer hotline phone call

Broad China Business Society (BCBS) February 2010-February 2011 Finance Associate, Michigan State University

Organized and Analyzed the financial data for BCBS, using M/S Excel

Created billing invoice and doing expense reimbursement using QuickBooks for members

Pursued corporate sponsors for funding BCBS events

Integrated information system sessions into supply chain between U.S. and China

Department of Brody Resident Hall Service September 2007-May 2008

Accounts Receivable Department-Cashier, Michigan State University

Performed the day-to-day processing of cash transactions and data enter invoices for payment

Conducted bank statement reconciliations

Provided administrative support in order to ensure effective and efficient office operations

Provided receptionist services and worked as liaisons between customers and the café

Served students and customers by handling and receiving payments

Volunteer Income Tax Assistance (IRS) September 2008- May 2011

Site Leader, Lansing, Michigan

Volunteered 4 hours per week to provide tax related help for low income people

Finalized, reviewed and complied various pieces of tax returns made by volunteers

Conducted and assisted a site group of 20 students into sub-groups to provide tax service for clients

Communicated with Community Service Center, secured facilities, and scheduled time

RCPD (Resource Center for Persons with Disabilities Department) February 2010-May 2011

State Tutor for Cost Management Accounting and Calculus,

Provided individual and small group tutoring to students

Assisted students in clarifying learning-related problems, thereby building robust study skills

ACTIVITIES/ PWC X-TAX Case Competition November 2009

HONORS Grant Thornton LLP Scholarship March 2009

Accounting Student Association, Beta Alphi Psi Member September 2007-May 2011

MSU Concert Orchestra, Second Chairman, First Violin, September 2007- December 2010

International Study Abroad Presidential Scholars December 2007

SOFTWARE Efficient with Microsoft Excel, Access, Word, QuickBooks, Photoshop Outlook Express, PowerPoint, SKILLS PeopleSoft, AS 400

Understand the basics of Automating Financial reporting system, ADP Payroll system, and Microsoft Dynamics CRM

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