Customer Service Administrative Assistant

ISABEL BARRADAS

MOBILE: 954-***-**** E-MAIL: ***********@*****.***

Excellent organizational, interpersonal, time management and communication skills.

Detail-oriented. Fluent Bilingual (English-Spanish) and Expert translator for both languages.

Medical content writer with Strong knowledge of Medical terminology. Home Health Aide course.

Computer Proficient in Office Windows (Word, PowerPoint, Excel and Outlook).

Internet Savvy with solid knowledge of Search Engines and Social Networking

(Twitter, Facebook, LinkedIn, Wordpress, Blogger).

High school and College/University degrees are validated by an approved USA Educational Credentialing Service.

US Citizen. I have Level 2 Background screening checked.

PROFESSIONAL EXPERIENCE

WWW.ASKTHEDOCTOR.COM. Medical Content Writer and Consultant.

Ontario- Canada. Feb 2010 to present. Part Time.

Medical Content Writer and Consultant. The Medical Response on the Web to Anyone, Anywhere.

AFLAC Florida South East. Regional Administrator/Executive Assistant.

Feb.2010 to May 2011. Full Time.

* Preparing and sending reports through e-mail, phone and written mail to the State office and Headquarters.

* Contracting new agents and Verifying Insurance licenses.

* Design and update content of the Weekly newsletters.

* Establish files for New Accounts.

* Travel arrangements and Agenda management assistance.

* Coordinate recruiting activities and setting up interviews for the Regional Coordinator.

* Event and Meeting Logistics: planning and preparation, promotion, attendance, registrations, book meeting rooms, plan catering.

* Screening and directing calls, provide information to callers, greet and orienting persons entering the organization.

* General administrative and clerical support: sort and delivering mail, faxing, filing, emailing, prepare mail and parcels for shipment, receive and sort mail and deliveries, alphabetize and file/archive documents, design promotional flyers for distribution, collate and organize projects, type general correspondence .

* Provide information to customers about products and services. Handle and help to resolve complaints.

UNIVERSITY OF MIAMI/ JACKSON HEALTH SYSTEM. Research Coordinator/Project Director.

Aug. 2008 to Jan 2010. Full Time.

*Support research activities of the 2 Principal Investigators in 3 projects (Infectious Diseases/Psychiatry)(HIV) .

*Coordinating recruitment activities, data collection, and interactions with the research subjects.

*Screening and enroll eligible participants, administer informed consent, coordinate and carry out all the required study procedures including IRB submissions.

*Coordinating and running focus groups men and women, both single and couples on information, prevention in sexual transmitted diseases (STD).

MIAMI-DADE COUNTY FLORIDA DEPARTMENT OF HEALTH. Research Associate.

Jan. 2009 to Jan 2010. Contractor. Part Time.

*Provide information, education, and orientation to the patients in the STD and family planning clinics.

*Screening, Enrolling and Recruitment potential subjects for the ongoing research studies.

*Coordinating and running focus groups about education and orientation on sexual transmitted diseases, prevention methods and strategies of pregnant teenagers, male partners of pregnant teenagers, who attended to family planning and STD clinics.

RBC Centura Bank. Administrative Assistant.

May 2006 - Mar 2008. Full Time.

*General administrative and clerical support.

*Answering the phone, screen and direct calls, provide information to callers, take and relay

messages, greet persons entering organization, sort and delivering mail, faxing, filing, emailing, prepare mail and parcels for shipment, receive and sort mail and deliveries , alphabetize and

File/archive documents, make photocopies, staple promotional flyers for distribution, collate and organize projects, type general correspondence.

*Customer service: interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Courier: pick up deposits from selected clients.

Barnes & Noble Booksellers. Bookseller/CSV

Jul.2004 -Mar. 2006. Full Time.

*Assist and orient customers, answer their questions about books and magazines.

*Customer service: provide information in response to inquiries about products and services. Handle and help to solve complaints.

EDUCATION

VENEZUELA:

COLEGIO TERESIANO, Catholic private School. Caracas, Venezuela

High School Diploma.

CENTRAL UNIVERSITY OF VENEZUELA, Caracas, Venezuela

Master’s Degree: Specialist Health Sciences 1996.

Major: Health Sciences, 1989.

ALL degrees, diplomas and titles are validated by an approved USA Educational Credentialing Service

U.S:

ECFMG Certificate No. 0-631-782-0

CITI and NIH: Good Clinical Practice and Protection of Research Human Subjects.

Broward College:

Health Core Course (HHA course 75 hours)/ BLS American Heart Association.2011-2013.

Domestic Violence, HIV/AIDS/ OSHA/TB/Hepatitis/HIPPA/Assistance with self-medications/ Alzheimer’s and related Disorders.

SKILLS: Bilingual-Spanish Fluent/ Computer Proficient OFFICE/Internet Social Networks/Medical terminology.

Linked In public Profile:

http://www.linkedin.com/pub/isabel-l-barradas-v/21/b14/811

References:

Dr. Maria Lopez: U.M 561-***-****

David Diamond M-DCPS 954-***-****

Dr. Olga Villar-Loubet U.M 305-***-****

P.T. Raul Pellicane 561-***-****

Gail D. Baker Attorney at Law 954-***-****

Sherill Ashley Hernandez Aflac 954-***-****

Contact this candidate