Escrow Title

PAMELA D. KERR

**** ******* *****, **********, ** 75007 ● h: 214-***-**** c: 972-***-****

QUALIFICATIONS SUMMARY

• Strategic planning

• Budgeting

• Process improvement

• Customer Service

• Flexible & Adaptable

• Staff Management

• Dependable

• Decision Making

• Office Management

• Financial planning & Analysis

• Computer Proficient

• Microsoft Word

• Excel

• Wintrack (title software)

• Gators (title software)

• FAST (title software)

• Internet savvy

PROFESSIONAL EXPERIENCE

FIRST AMERICAN TITLE CORPORATION (a Fortune 500 Company)

The First American Family of Companies, many of which command leading market share positions in their respective industries, operate within five primary business segments, including: Title Insurance and Services, Specialty Insurance, Mortgage Information, Property Information, and Risk Mitigation and Business Solutions.

Escrow Team Lead 2007 - 2009

Efficiently manage production workflow for staff from open order thru complete file closure. Maintain open communication between client and staff to solve escalated issues. Effectively work as buffer between line level employees and upper management.

• Successfully maintained an efficient workflow between the client and staff to increase higher rate of accuracy in work production.

• Assisted in interviewing and reviewing new hires.

• Established a review process to effectively lower the mistake ratios on work production.

• Trained employees in how to avoid costly errors in work production.

• Created and analyzed reports to monitor workflow production.

• Consistently step in to assist in any area of workflow when needed.

LENDERS FIRST CHOICE

A national settlement services and title insurance company providing title services to regional and national lenders throughout the United States

Closing Specialist/Escrow Officer 2004-2007

• Increased business by providing outstanding work production to the client.

• Managed small group of clients to increase production from small account production to larger producing client.

• Created a personable client relationship within a large company service.

• Maintained a smooth workflow by integrating the client’s needs with the companies abilities to provide for needs.

SIGNATURE SETTLEMENTS

Established full service Maryland title company specializing in residential and light commercial closings in all counties in the State of Maryland. Services include purchases, refinancing & HUD foreclosures with an emphasis on providing "signature service" is their goal while maintaining a high level of quality and reasonable pricing.

Escrow Officer – Licensed Title Producer 2001-2003

• Competently conducted real estate settlements.

• Successfully implemented marketing strategies to increase business.

• Assisted in managing office workflow.

FREDERICK COUNTY PUBLIC SCHOOLS

Substitute teacher 1999-2001

CORPORATION FOR ENTERPRISE DEVELOPMENT

A leader in economic development firm for more than two decades, CFED collaborates with diverse partners at the national, regional, state and local levels to expand economic opportunities to a diverse population in order to lead to a more sustainable economy.

Administrative Manager 1991-1993

NOS COMMUNICATIONS

A Maryland corporation that provides local and long distance services (including I+, toll

free, international, and calling card services.

Administrative Services Coordinator 1990-1991

URBAN HOTEL CORPORATION

Hotel and management company that financed, developed and operated focused-service hotels, from concept through development and ultimately management of the facility.

Office Manager 1988-1990

EDUCATION

Bachelor of Science Degree: Business Administration, Minor -Banking 1988

Fairmont State University, Fairmont, West Virginia

Two-Year Business Certificate: with emphasis in Accounting 1985

Business, Barbour County Vocational Center, Philippi, West Virginia

CERTIFICATIONS AND AFFILIATIONS

Certified Notary - State of Texas

Individual Member of Texas Land Title Association

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