Customer Service Manager

Lauren Erkman

**** ****** ***** *****, ********* 103, Champaign, IL 61822 847-***-**** ************@*****.***

Strengths/Skills

Dependable / Timely / Loyal / Diligent / Creative / Respectful /

Understands the Importance Of and How to Deliver Quality Customer Service / Cashier /

Professional Relationships / Teamwork

Work History

October to December 2011 Dick’s Sporting Goods, Champaign, IL. Seasonal Hire.

August 2009 to August 2011 Random Acres, 621 East Schaumburg Road, Schaumburg, IL.

Sales associate, cashier, designer, driver and provided maintenance at seasonal greenhouse. Worked with customers in selection process, helping to educate and advise for most practical purchase to suit various needs. Designed floral arrangements, helped plant both spring and fall.

Education

September 2011 to Present Enrolled in Parkland Community College, 2400 West Bradley Avenue, Champaign, IL. Pursue major in Advertising

August 2010 to Fall 2011 Attended University of Illinois, Urbana-Champaign, 901 West Illinois Street, Urbana, IL.

August 2008 to June 2010 Attended Harper College, 1200 W. Algonquin Road, Palatine, IL.

June 2008 Graduated James B. Conant High School, 700 East Cougar Trail, Hoffman Estates, IL 60169.

References

Professional Len Johnson, Owner – Random Acres 847-***-****

Jackie Kenyon, Manager – Random Acres 847-***-****

Bridget Mooney, Coworker 847-***-****

Personal Margi Godfrey, Winnetka, IL 847-***-****

Tess Austin, Kent, OH 847-***-****

John Sawyer , Northfield, IL 847-***-****

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