Customer Service Administrative Assistant

CHARISSA D. NEALEY

**** ********* #*** *******, ** 77076 CELL PHONE: 832-***-****

Email address:**********@*****.***

Qualification Summary

Medical Administrative Assistant with educational training and professional administrative skills that include but are not limited to the following:

Customer Service

Leadership Abilities

Alpha/Numeric Filing

Operate office machines

Basic Billing & Coding Procedures

Accounts Receivables/Payables

Telephone Etiquette

HIPAA & OSHA Certified

Appointment Scheduling

Telephone Etiquette

CPR Certified

MS Word 2007 & Excel

Medical Records documentation

Insurance Verification

Microsoft Word &

Professional Experience

Deblin Health Concepts & Associates - Houston, TX 11/2010 to current

Billing Assistant

Notifies Director and Supervisor when new insurance regulations are identified

Receive therapist charge sheets and enter billing information in database

Enter authorizations into database for billing and back billing

Verify eligibility on the 1st of the month and reiterated changes on the 15th of the month and send out reports

Typed reports and entered data in computer and files and scanned paperwork

Answered and prioritized telephone calls and assist medical records with indexing

Received therapist charge sheets and enter billing information in database

Compared notes and other documents with charges on charge sheets

Emailed therapists for discrepancies found on charges

Printed out daily reports of transmission of claims and complying weekly billing

Gulf Bank Medical Center - Family Practice Clinic - Houston, TX

Medial Administrative Assistant (Externship) 03/2010 to 04/2010

Assisted in file room reorganizing, recycling,and archiving patient charts

Provided services for pharmaceutical and Medical supply representatives

Answered and transferred multi-line phones

Notified patients of labwork and pick up referrals

Setting and keeping records of appointments

Verified and copied insurance

Heavy customer service and customer contact

Ordered supplies, accepted deliveries, and retrieved mail

Unique Kidz Academy Daycare - Houston, TX 01/2008 to 02/2010

Assistant Director

Maintained sanitation of the business establishment and its safety

Enrolled children in daycare by paper and via computer

Handled unexpected situations that pertain to students and parents

Assisted Director in staff development/training and coordination of projects

Typed, faxed, copied and e-filed document, itineraries, and memos

Maintained and kept files updated and performed billing procedures

Answered phones and entered data in the computer system

Planned, developed, organized and maintained school programs for students,parents,and staff

Heavy customer service and customer contact

City of Houston Houston, TX

Janitorial services 11/2005 to 02/2008

Collaborated with management and supervisors to ensure that all jobs and

assignments were completed on time

Implemented and maintained work orders and other duties assigned

Responded to emergencies and supervised community service

Maintained mechanical services and shipping and receiving

Houston Works USA--Houston, TX

Customer Service Representative07/2002 to 03/2003

Operated various office machinery to transcribe dictation

Composed outgoing correspondence, memos and reports.

Answered all calls greeting caller, and expediently directing their call to the proper destination.

Prioritized workload, disseminating records, files and other pertinent Information to meet deadlines or matters of importance

Community Service

Federation of Families, Houston Chapter Board member Houston, TX 2007 to Present

Parent Empowerment Group Board Member Houston, TX 2007 to Present

Systems of Hope, Harris County C.P.S Advisory Board Member Houston, TX 2007 to Present

Alief Independent School District Assistant Parent Liaison Houston, TX 2001 to 2005

EDUCATION:

Houston Community College The Arts Houston, TX 06/2011 to Current

Everest Institute Medical Administrative Assistant Houston, TX 08/09 to 03/2010

Houston Community College Customer Service Representative Houston, TX 07/2008

References upon request

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