Customer Service Sales

MALERIA BROWN

**** ******* ****, ********, ** ***62 I 229-***-**** I *******.*****@*****.***

SUMMARY OF QUALIFICATIONS

Ø Motivated individual with a strong work ethic and excellent communication skills

Ø Results-driven multi-tasker who can complete assignments in the most efficient manner

Ø Ability to maintain a high-level of energy and fortitude throughout the work day

Ø Accustomed to working well in a fast-paced, deadline-driven environment

Ø Trustworthy individual with great interpersonal and customer service abilities

Ø Proficient in Microsoft Office, Adobe Photoshop, InDesign, Illustrator, and Avid Express ProHD

Ø Proficient in customer relationship management software such as Salesforce.com

EXPERIENCE

InTown Suites 2009 – Present

Marketing Assistant

Ø Create and distribute marketing materials throughout the company’s 138 properties

Ø Manage company’s online reputation

Ø Make reservations for guests in a high-volume call center environment

Ø Create and distribute memorandums regarding policy and procedure changes

Ø Make changes and updates to company website as an administrator

Ø Maintain positive guest relations by resolving guest concerns/complaints

Ø Create and distribute weekly newsletter to 1100 employees

Ø Distribute marketing materials to corporate clients to generate new business

Ø Market company online through email communications, social media, and advertising on travel sites

Ø Assist with creation of corporate training videos

Compucredit 2008 - 2009

Collector

Ø Made outbound calls in a high-volume call center to credit card customers

Ø Utilized negotiation techniques to obtain payments from delinquent customers

Ø Managed accounts for customers by setting up payment plans, processing payments, etc.

Fresh Beginnings, Inc. 2006 - 2007

Customer Service Representative

Ø Made outbound phone calls to car dealers’ customers in a high-volume call center

Ø Courteously dealt with customer complaints regarding sales and service

Ø Conducted surveys with prospective clients to drive auto sales

“The Stallion” 2004 – 2006

Managing Editor

Ø Supervised a crew of my peers in the bi-weekly production of an award-winning college newspaper

Ø Wrote articles focusing on school news, sports, and entertainment as well as community events

Ø Published materials include editorials, in-depth news, reviews, and photojournalism features

EDUCATION/TRAINING

Valdosta State University, Valdosta, GA: BA in Mass Media, 3.9 GPA 2008

Fred Pryor Seminars: “Guerrilla Selling” and “How to Deliver Exceptional Customer Service”

REFERENCES Available Upon Request

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