Customer Service Sales

**** ********* **. ******, **** *****

330-***-**** *************@*****.***

KAREN FRESHWATER

CAREER FOCUS________________________________________________________

Organized, independent worker with strong time-management skills. Experienced Sales associate with strong leadership and relationship-building skills. Detail-oriented student with strong technical skills and the ability to learn concepts quickly. Ambitious student with excellent research, time management and problem solving skills.

SUMMARY OF SKILLS__________________________________________________

•Excellent Research Skills

• Excellent customer service

• Quick learner

• Strong verbal communication

• Microsoft Office

• PowerPoint proficiency

• Outstanding interpersonal skills

• Microsoft Office, Excel proficiency

• Attention to detail

• Very Dependable

• Listening skills

• Excellent research skills

• Computer proficient

• Goal-oriented

• Self-motivated

• Internet savvy

• Written and oral communication skills

• Reading comprehension

• Service oriented

• Communicates effectively

• Adaptability and responsiveness

• Detail oriented

Data Entry

Multiple phone lines

EDUCATION AND COURSEWORK _______________________________________

Norton High School 2011

Norton, Ohio, United States

Cosmetology

Diploma

This was a two-year vocational program in high school. We worked with and provided services to customers. In which case we had to become very people oriented and quick and proficient in what we did.

Skills obtained:

People skills, cleaning/housekeeping of the salon.

Customer Interface

• Greeted customers upon entrance and handled all cash and credit transactions.

• Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Service

• Consistently received positive feedback from guests.

• Handled guest complaints, maintaining a positive experience for all rest.

Monetary Transactions

• Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

• Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution

of product/service complaints and ensure customer satisfaction.

• Sales

• Consistently generated additional revenue through skilled sales techniques.

WORK HISTORY_______________________________________________________

Sales Associate

February 2011-October 2011

Goodwill Industries – Akron, Ohio

330-***-****

Call Center Representative

January 2012-February 2012

Arthur Middleton Capital Holdings

REFERENCES__________________________________________________________

1. Kevin Cherry- Former Manager- 330-***-****

2. Rose Miller- Former co-worker- 330-***-****

3. Lynda Preston- Cosmetology Instructor 330-***-****

More references available upon request.

Contact this candidate