Customer Service Management

REENABEN PATEL

Phone: 609-***-**** **** Dulles Ave, Apt # 3103

Email: ********@*****.*** Stafford, TX-77477

OBJECTIVE

Seeking a full time job in the field of marketing, marketing research and management that utilizes my education and skills effectively

SUMMARY OF QUALIFICATIONS

• Framed competitive strategy for a pharmaceutical company by statistical analysis and determination of the factors related to adaptive selling

• Knowledge of forecasting model to predict values and compare them with observed values

• Broad knowledge of global markets: entry, segmentation, and positioning

• Experience working with SAP Human Capital Management tools, especially Employee Self Service (ESS) and Managerial Self Service (MSS)

• Knowledge of Statistical software: NCSS, SPSS

• Computer skills: MS Excel, Word, PowerPoint, Adobe Photoshop

• Flexible and adaptable performer, adept at multi-tasking

• Strong quantitative background with excellent communication skills

• Capable of working both individually and within a team environment

• Professional objectives include completing the Master of Science in Human Resource Management degree (MSHRM)

EDUCATION

• Master of Business Administration (MBA) in Marketing

The University of Texas at Arlington, Arlington, TX

• Bachelor of Science

Amravati University, Maharashtra, India

• Master of Science in Human Resource Management

The University of Texas at Arlington

WORK EXPERIENCE

• Graduate Teaching Assistant:

The University of Texas, College of Nursing Sept 2010 – Nov 2010

• Suggested and made a ‘Frequently Asked Question’ booAk for admissions into the College of Nursing due to the high enrollment into the program

• Proctoring exams on a regular basis

• Updating Nursing students’ database

• Assisting the Professor in the Department of Pharmacology when required, especially in grading papers, and keeping records of exams

• GBISS, Inc: SAP HR Business Analyst January 2009- April 2010

• Providing software consulting services using SAP Human Capital Management Application using Employee Self Service, Managerial Self Service and Adobe Forms

• Providing a complete functional specification for the new payroll statement with an Adobe form

• Review the functional specification and then configure the Adobe Form including binding

• Customized the ESS iViews like Bank Information, Address Details, Personal Data, Training History, and General Data

• Created track for the ESS/MSS

• Installation and Configuration of Enterprise Portal 6.0

• Responsible for all the documentation of functional/technical specifications

• Acted as an interface between the business systems, and the technical support areas when additional technical support was required

• Promoted the analysis and understanding of business processes to ensure the successful coordination and integration of business requirements

• Graduate Teaching Assistant:

The UTA School of Nursing’s Smart Hospital Fall 2007- Fall 08

• Suggested the coordination of time and work schedule for the simulated patients due to the frequent overlaps that used to occur previously

• Setting up clinical & research labs for the students – needed special knowledge of handling the equipment

• Maintaining nursing students’ database

• Exam proctoring

• Carried out administrative duties when needed

• Computer Lab Assistant:

Academic Computing Service Lab, UTA, Arlington, TX Fall 2006-Summer 2007

• Maintenance of lab equipment like printers, plotters, scanners and computers

• Rebuilding the computer systems and providing customer service to students

• Assisting students with difficulties in using various statistical software such as NCSS and SPSS

• Pharmacist (Intern): Quality Control, Production and Marketing Research Vital Formulations Ltd. Gujarat, India May 2005- April 2006

• Framed Competitive Strategy for Vital Formulations after doing a comprehensive statistical analysis and research in the form of focus group discussion

• Part of qualitative research group to study the factors responsible for the changes that had taken place in the distribution and marketing system of the company

• Worked as an assistant analyst in Capsule Manufacturing Department

• Trained in Quality Control of Pharmaceutical Formulations

PROJECTS:

• Applied multivariate statistics including multiple regression, simple linear regression, and factor analysis to marketing research problems

• Master budgeting and financial analysis of General Motors’ statements

• Feasibility of C-Sam Inc.’s smart phone technology

• The factors that determine Corporate Reputation of a company

• Research on the food choices and eating habit of Americans

• Strategic Analysis of Research in Motion Ltd

• Effects of questionnaire length on response rates in mail surveys: a meta analysis

COURSEWORK:

Research for Marketing Decisions, International Marketing, Sales and Sales Management, Marketing Information Management, Advanced Statistics, Operations Management, Entrepreneurship, Management of Technology and Innovation, Strategic Management, Financial Accounting, Managerial Accounting, Qualitative Research, Compensation and Rewards System, Staffing and Performance Management

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