Customer Service Manager

HAZEL ANNE MANGUERA DIAZ

*** *. ****** ***., **** Meadow New York 11554

485.43.69 / 516-***-****

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Professional Objective

To be part of an organization that will properly utilize my skills and expertise that I have acquired, to be able to further improve my positive qualities and to be able to help the company reach its goal.

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Personal Information:

Birth Date: October 29, 1986

Birth Place: Sta. Mesa Metro Manila, Philippines

Civil Status: Married

Religion: Roman Catholic

Physical Condition: Excellent

Languages Spoken: English and Filipino

Education Background:

Elementary: Our Lady of the Sacred Heart School Sta. Mesa, M. Manila Philippines

Colegio De San Lorenzo Ruiz

Visayas Ave. Quezon City Philippines

1991-1997

High School: International Baptist College

Arayat St., Mandaluyong City Philippines

1997-2004

College: Dominican College

Bachelor of Science in Hotel and Restaurant Management

Bluementritt, San Juan M. Manila Philippines

2004 – 2011

Affiliations

• Dominican College, Culinary Arts Club

• HRM Volleyball Varsity

Activities Joined

• Dominican College, Power Dance 2005

• Dominican Idol 2006

• Dominican College, Poster Making 2007

Awards Received

• Dominican College, Power Dance 2006, 1st Runner Up

• Dominican College, Poster Making, 2nd Runner Up

Seminars Attended

• Environmental Awareness Seminar, Cebu City 2006

• Self Defense Seminar , Dominican College 2007

• Bartending Demonstration, Dominican College 2007

• Preparing Young Executives towards Globalization, Dominican College 2007

• Leadership Training and Team Building Activity 2009

Work Experiences

T.G.I.Fridays Restaurant

Practicumer

Robinsons Galleria, Quezon City Philippines

2008

Lancaster Hotel Manila

Practicumer

Shaw Boulevard, Mandaluyong City Philippines

2009

International Voice Online Inc.

English Instructor Associate

Edsa Boni Pioneer, Mandaluyong City Philippines

2010

Transcom Worldwide Philippines

Customer Service Representative

Fontera Verde, Pasig City

2010

Skills Highlight

• Has a good skill on writing and communicating

• Has a pleasant personality

• Honest and dedicated to the work given

• Good in human relation

• Can do multi-tasking

Interests and Hobbies

• Playing badminton and volleyball

• Cooking and Baking

• Writing poems

• Listening to radio and singing

• Organizing parties or events

Character References

Ericson Teoxon

Quality Manager

Norwegian Business Association Singapore

Tel No: +65 6557-0170

Fax No: +65 6557-0270

Leda Christina Badong

Team manager - Technical department

24/7 call center

091********

Mervin Galang

Owner/ Proprietor

The Party Channel

San Juan Metro Manila

Tel: +63(02)- 744-1295 | +63-02-722-****

Mobile: +63-928-******* | +63-922-********

Contact this candidate