QA Analyst

Martin McCarthy

*** ********* ****

Cherry Hill, NJ 08034

Cell: 856-***-****

Work: 856-***-****

**********@***.***

Professional Profile:

Pursuing a QA Analyst position that would effectively leverage my quality assurance and diverse systems experience. My recent experiences include system testing and the managing of a small QA group supporting the system enhancements for a Benefit Administration System. Previously, I managed large implementation projects, established standards, procedures and accounting practices for daily valuation processing of 401(k) plans. I possess solid skills and experiences in project management, system analysis and quality assurance.

Experience: EDS/Towers Perrin

1983 to present ExcellerateHRO, Cherry Hill, NJ

Accomplishments:

Responsible for managing a group of analysts in a remote location supporting the development process.

Investigated and demonstrated the implementation of automated testing tools including QuickTest Pro on the various web based applications supporting the quality assurance teams.

Instrumental in designing, implementing and executing the system for the Daily Valuation Processing of Defined Contribution Plans and setting standards for practices and procedures for the system.

Developed and implemented standardized participant statements for defined contribution clients through the use customized FSL images. The standardized statements had significantly reduced the cost to develop statements while adding a more professional image to the statements.

Quality Assurance Analyst

for Client Implementations:

Responsible for testing various components of new client systems. Analyze specifications, develop and execute test plans along with maintaining and publishing outstanding issues. Working directly with the project managers and programming staff to identify and resolve issues.

Supervisor of the Quality

Assurance Team:

Responsible for managing a group of analysts in a remote location focused on the maintenance and development of a Benefit Administration System designed for Fortune 500 clients. The QA team was fully involved in the SDLC process and is responsible for the review of specifications, writing and executing test scripts and maintaining issue logs. I was involved in the training, motivation and support of the team members, and insuring the adherence to standard testing procedures and administrative practices. Additionally, I supported the User Acceptance Testing Lab and tested system upgrades to the desktops supporting the Call Center.

Quality Assurance Analyst

for Systems Development:

Analyzed and tested enhancements within a structured methodology that included the design of extensive test scripts, the execution of the test plans along with maintaining and publishing outstanding issues. Worked directly with the project managers and programming staff of the development teams to identify and resolve problems. Responsible for maintaining and improving the issue tracking system. Managed projects and supervised the efforts of coworkers, taught a series of in-class instructions and mentored less experienced coworkers.

Implementation

Manager:

Defined and managed projects for large clients with defined contribution plans. Responsible for outlining service capabilities, developing accounting and processing standards, implementing systems, documentation, preparing detailed project plans for client teams and developed the standard project plan for subsequent conversions, and managing multiple projects simultaneously. Set standards for participant statement designs, project management schedules, and daily valuation procedures. Maintained direct client contact beyond the implementation process and provided ongoing support and user training.

Analyst for Systems Development:

Primarily responsible for the analysis of the functional requirements,

writing specifications and testing of enhancements for Defined Contribution Administration System and Financial Reconciliation System stored procedures used in WEB based applications and automated system functions. Involved in the complete project, including the analysis, writing functional specifications, developing test plans, performing quality assurance procedures consistent with ISO 9000 standards and creating documentation. Assisted in training, mentoring and providing hotline support.

Systems Analyst/

Implementor:

Responsible for the conversion and implementation of defined contribution plans for new clients. Worked directly with client servicing staff and system staff to implement plan requirements, enhancements, custom reports and voice response systems. Responsible for writing specifications, reviewing test results and designing participant statements. Acted as liaison between the programming and client servicing staff to provide ongoing support.

Benefits Administrator:

As the main client contact for all accounting, procedural and technical issues for a number of large defined contribution plan clients. Collected and edited participant requests, prepared reports and trust reconciliations, initiated systems enhancements, trained personnel, communicated complex plan provisions. Provided quality assurance for all deliverables sent the participants and clients.

Education:

Masters in Business Administration with a concentration in Management

Information Systems from LaSalle University Philadelphia PA

Bachelor of Science in Accounting from LaSalle University Philadelphia PA

Professional

Association:

Revenue generating volunteer for school and community organizations

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