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Customer Service Sales

Beverly, MA, 01915
August 28, 2012

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** ********** ****

Beverly, Massachusetts




**** ************ *** *** ********* Place

Chestnut Hill, MA Boston,MA

Bachelors Degree Engineering Technology/Computer Sciences

School of Arts & Sciences 3-2 Program (3 Years Completed)


Certifications & Appointments

Notary Public State of Massachusetts

Commissioner of Deeds State of New Hampshire

CPR Certification American Red Cross


Accounting up through trial balance

Project based Journalized AP/AR Accounting for projects

Data Entry 40-50 wpm /1500 ksp (Lotus and Excell, FORTRAN and C )

Basic, Lotus, Excel as Data Base Management Methods, D- Base IV

7 yrs Customer Service Sales

2 yrs Inventory Management

3 yrs Certified Home Health Aide

2 yrs Concurrent work in medical debt resolution 3rd party medical billing

7 years Construction General Labor experience

5+ years Geophysical Engineering /Seismic refraction methods

(sub-surface ground penetrating radar ) field data collection for evaluation and client report preparation. Blast monitoring field data collection. for evaluation a report preparation.

1 year JATC lineman apprenticeship field work Local 103

Professional Work Experience:

Employed as a contracted Merchandiser/ Account Representative.


Freedom Solutions



Ballot Solutions

10/2011 thru 11/30/2011


I worked as a petitioner gathering and verifying voter support in Petitioning to enact a Law.That is to gather valid voter signatures and registrations to support getting Issues concerning voters onto the Ballot to enact a Law. Sometimes supporting Candidate to Ballot{min 10,000 signatures}

All subsequent Voter information including voter registration was then verified through the Clerk of Courts for each District.

CASTforce Retail Svc 04/2009 to date

Merchandise Account Representative

Retail Merchandise Account Representative

Responsible to merchandising by resetting and stocking displays and stock in CVS,Walgreens

Store visits included restocking,setting up and visually displaying merchandise in retail settings.

Convergence Marketing 12/2011 to date

Merchandise Team Associate

Retail supermarket department resets & stocking

FootPrint Retail Service 6/2009 to date

Merchandise Team Member

220 Western Court


ACOSTA Sales & Marketing 7/2011 to 08/2011

10 Lizotte Drive

Marlborough, MA

Merchandiser Field Account Representative

SCOTTS Lawn Care

Sales Account Representative 02/2011 thru 04/2011

River Road

Andover, MA

Three weeks of in-house product knowledge training and sales training.As as an account

representative contacted customers (current and prospective) to gain and retain their business.

Working both with customers changes and improvements to Scotts Lawn Care programs were discussed and offered.Door-to-door plus call center office custome contact current and prospective clients, explaining the benefits of using the programs offered and exclusive to SCOTTS product. Each customer was asked individually specific issues they needed resolution. These problems then if within the scope of service were discussed and resolved.

TruGreen Lawn Care

175 Flagship Drive

Andover, MA

Sales Account Representative 04/2011 thru 07/12/2011

At TruGeen with * My Scotts experience product & program(s) differences in application and programs were (in training) discussed.TruGreen offered additional other Tree & Shrub care programs &training was offered new and exist ant programs offed to customers. As a Full Time Account Sales Representative I worked to gain,regain and retain customers/Door to door sales (80 to100) calls per day with 15-20 actual contacts and average 5-7 day to day sales At the end of June beginning of July when most of the available programs were already started no longer available n average of $2350/week in sales I was laid off .

Set and Service Retail Services

Merchandising Representative May 2010 to date

At Store assigned contracted visits I do department resets and product merchandising .

Following vendor and store merchandise plan-o-grams merchandise is placed,stocked .

Product merchandise receiving and department designation is done according to vendor and store compliant plan-o-grams.

Cross Mark

1500 Legacy Drive Plano,Texas

Vendor Representative April 2010 to August 2010

Responsible to attending and performing weekly store visits. At those store visits I merchandised product (The Lumber Department at the Home Depot Stores in my area) I was also responsible for checking for product availability for Store to Floor stocking and merchandising. I was also responsible for culling or removing nonsellable product and setting up a return to vendor store credit for markdowns and returns. I met with Store and Department managers to agree on a suggested order based on product sales and store needs.

The Market Basket

Endicott Plaza Danvers, MA

Customer Service March 2006 to April 2010

Provided customer service customers in the Deli/Seafood Department for a leading

grocery store chain.Customer Service customers seafood and deli orders

Promoting customer relations to gain continuous business for the company

General Construction & Labor

General Labor May 2004 to March 2006

Contracted work on different Construction Projects

These included the building and construction of The Home Depot Store located in Danvers

The Building and construction at the first and 3rd phase of Avalon Bay in Saugus/Revere.

* 7 years of Construction & General Labor experience prior to these projects

IBEW LOCAL 104 /Local 103

Walpole, MA

Journeyman Lineman Apprenticeship

May 2004 to November 2004

1350 HRS Field work Installing, replacing, repairing utility poles and utility towers for municipal and local utility contractors in the Ti-State area

Contractors included:

North East Utilities, New England Utilities Company(NEUCO),Tri-State General Contractors .

East/West Mortgage Company

Route 1/Newbury Street

Danvers, MA May 2003 to MAY 2004

Account Representative

Performing functions for mortgage loan per-qualifications of a well established loan mortgage company. Upheld level of customer service in processing mortgage loan per-certification to loan origination. Working in an on-line call center receiving and making customer calls to determine if they qualify or would like to change through modification an existing mortgage.

Assisted in processing to Underwriting of qualifying mortgages by per-qualification through several lenders:

East-West, Country Wide, Commerce Bank

Northern Bank, Eastern Savings Bank Wells Fargo, Boston Private Equity as Lenders

Review and based upon customer qualifying income& assets /qualifying debt and

the Loan to Value of property a best program to meet the customers need was


Acosta Sales and Marketing

10 Lizotte Drive

Marlborough, MA

Territory Account Sales Representative March 2001 to May 2003

As a Territory Sales Representative On my merchandising route I serviced existent

new and larger stores The Market Basket ( Demoulas).Food Masters as Grocery Store Chains

Tedechi Foods,Lil'Peach,White Hen Pantry, 7-11 's(Southland Foods) for Convenience StoresMerchandising, Marketing & Sales of health related products including Pepsi, Quaker, GatoradePoland Springs & Campbell V-8 product and juices.

Tracking of merchandise sales at store level with weekly field data for product improvement within the Store to better ordering and pricing and product sale.

Wrote shelving contracts for the Quaker and other product lines.

Increased merchandise sales 2-3 times that over existing sales by gaining new contracts

This improved Store - Vendor- Broker relations allowing for better in-store and customer relations.


Health Front Services concurrent Health Force

Audubon Road Liberty Office Park

Wakefield, MA Danvers, MA

Account Representative (2 years) Certified Home Health Aid (3 yrs)

Medical Billing Hospital(s)

3rd Party Billing (Hospital) Medical Debt Resolution


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