Customer Service Quality Control

Executive Summary:

** ***** ** ********* ********** in Production/Logistics Coordinating and Customer Service. I am Passionate about quality control and customer satisfaction. I have a proven track record of efficiency, productivity and process improvements. I have outstanding interpersonal skills, very motivational and analytical, along with diligent in my work duties and ethics.

Skills & Core Competencies:

Microsoft Office suite, Outlook Express, Strategic Planning, Quality Control, Process Improvement, Project Leadership, Budget Planning & Cost Control, Client Relations, Customer Service and scheduling

Work Experience:

Big Top Packaging, Harrison, NY 10528 914-***-**** August 2010-Present

Manager

•Customer Service/Cashier along with all daily operations.

•Budget and Inventory Analysis and sales consulting.

•Proper assessment of Product management.

•Purchasing of inventory to meet customer demand. Shipping & Receiving, price changes, handling of damaged products, and returns.

•Team Development, facilitating staff development and disciplinary action when needed.

•Problem solving, handling of unusual circumstances.

•Using online tools for shipping and receiving of small packages. (i.e.… UPS/Fed-Ex).

DNLK Enterprises LLC, Purchase, NY 10577 914-***-****

1997-July 2010

USA/Asia Logistics/Production Coordinator

•Manage, supervise and coordinate the supply chain process from Order Processing and Fulfillment to transportation & delivery

•Production scheduling and understanding of multiple manufacturing plants both Domestically and Internationally.

•Keeping inventory levels on par for meeting supply needs.

•Understanding of Schedule B’s for filing of proper Duties and Taxes.

•Proper processing of S.E.D/Commercial Invoicing forms for Import and Exportation of goods.

•Managing the transportation services function for cost effectiveness and on-time distribution of products to customers.

•Discuss with sales to define all Customer requirements related to order processing.

•Ensure that customer orders are complete and accurate by obtaining, analyzing, and verifying information in a timely manner

•Prepare customer service and transportation summaries through analyzing data obtained through Outlook, Excel, Microsoft Word and Access.

•Pro-active communication with Customers to ensure that an excellent standard of service and high level of customer satisfaction is maintained.

•Provide leadership with regard to the improvement of procedures and working methods obtained.

•Coordinate with other departments to ensure optimal performance and to eliminate process and procedural redundancies.

•Supervising and working as a team from Shipping and Receiving positions to the Managing Partners.

•Budget planning through daily/weekly/monthly review in order to develop robust and continuous improvements to deliver ongoing cost reductions.

•Invoicing and data entry along with price negotiations in a wholesale environment.

•Procurement of Raw goods and POS System analysis.

References: Provided upon request

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