Customer Service Insurance
Resume:
EVERETT M. LACEY, JR.
Unit 16
Charlotte, NC 28210
*******.*******@*****.***
PROFESSIONAL SUMMARY
Sales minded, proactive and motivated to achieve success. Ability to exercise independent judgment and decision making capabilities and excellent written and verbal communications skills in regards to the Insurance Industry. Outgoing and passionate about engaging people on any level. Possessing a Bachelor of Science degree in Communications and strong Customer Service skills with the ability to organize and manage multiple tasks unassisted or within a team context.
EDUCATION
Certified Training Institute
Charlotte, N C
• NC Life Insurance Agents License – NPN: 14253437
• NC Accident and Health or Sickness Agent License
• NC Limited Representative / Motor Club License
Bachelor of Science degree, Indiana State University, Terre Haute, IN
Major: Communications / Minor: Journalism
Green Maintenance Technician Certificate
Central Piedmont Community College, Charlotte, NC
Skill Summary
Customer Service
• Provided outstanding customer service for over 300 faculty and staff, 1600 students and parents
• Developed and managed vendor relationships
• Resolved conflicts as it pertains to insurance issues and scheduling
• Demonstrated superior client satisfaction with each task
• Possess strong oral and written communications abilities
Management and Office Skills
• Supervised twelve personnel
• Maintained departmental budget for four divisions
• Managed a full service department for four divisions unassisted
• Researched and developed a digital inventory system which saved time and finances
• Analyzed needs and designed media systems for specific use
• Silver - Career Readiness Certification
• Knowledge of Microsoft Word, Power Point and Outlook
PROFESSIONAL EXPERIENCE
Lacey Photographic Production, Charlotte, NC June 2008 to Present
CEO/ Photographer
Northside Rising Stars Drama Group January 2006 to Present
Writer/ Director/ Playwright/ Poet
Charlotte Country Day School, Charlotte, NC
June 1998 to June 2008
Media Services Specialist
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