Hotel operation

Marciano Paler Degamo III

c/o Crown Regency Residences 6000 telephone (63-32-255****

Email address : ************@*****.***

Cellphone # 63-32 919-***-****/092********

Employee Objective : To enhance more knowledge about hotel operation

Summary of Achievement and Qualifications

• Head of Pre Op team of Crown Regency Hotel, Suite, Towers and Resort

• Excellent in communication skills, patient and tactful when dealing with difficult situation

• More than 7 years in managerial position in the hotel

• Knowledgeable in Food & Beverage, Housekeeping standard of operation

• Fast learner, easy to go along with, goal oriented, with leadership skill

• Dependable, highly motivated, organized and hard working.

Relevant Employment History

Dec 2010- Present General Manager Crown Regency Resort and

Convention Center

Station 2 Main road,

Brgy Balabag,Malay Aklan

• Chairman for the Pre Op team

• Head the selection team for the newly open hotel in Boracay

• Prepare the 476 rooms hotel in Boracay for the grand opening

• Train and organized the newly hired hotel staff and its support group

• Prepare budget and marketing plan for the entire Crown Regency Boracay hotels

• Headed the refresher training of other Crown Regency Boracay hotel staff

• Coordinate with Construction officer in behalf of the owner.

2007-2010 General Manager Crown Regency Residences

V.Rama Avenue Cebu City

• Co-chairman of the pre-op core team

• Head of the newly organized Crown Regency Learning Institute

• Ensure annual target is being achieved

• Room Revenue Management is strictly implemented

• Conduct weekly review/audit of all areas personally.

• Implement the Risk Management/Crises Emergency plan at property level and ensure its application as needed.

• Evaluate each department head quarterly

• Ensure the GS survey is conducted per department with no fraudulent data collection or manipulation of data.

• Represent the property at local, national and international forum as needed

•

2006-Nov.2007 Executive Housekeeper Crown Regency Suites Mactan

Maximo Patalinghug st. Lapu-

Lapu City, Philippines 6000

• Personally handles pre opening requirement for Housekeeping department operation

• To ensure that the department will deliver a clean hotel.

• Do annual budget for the department

• Monitor cost on amenities, chemical and operational cost.

2005-2006 F&B Outlet Supervisors Tinian Dynasty Hotel & Casino

Commonwealth of Northern Marianas Island 1 Broadway Avenue, Tinian

• Ensure all aspect of F&B operation to run smoothly

• Personally handle special occasion/function of the casino area.

• Handle refresher training to all F&B outlet.

2004-2005 Resident Manager / Crown Regency Suites Mactan

Executive Housekeeper Maximo Patalinghug st. Lapu-

Lapu City, Philippines 6000

• Part of the opening team

• Train all F&B Personnel in preparation for the opening.

• Reporting directly to the AVP

• Handle all aspect of the operation

2003-2004 F & B Manager Holiday Plaza Hotel

F. Ramos St. Cebu City

Philippines

• Assumes the function of a Duty Manager

• Reports directly to F & B Consultant and Chairwoman of the Board

• Ensures that all hotel activities function to highest guest expectation

• Holds regular weekly meeting with all department to ensure proper coordination and cooperation

• Personally trains restaurant and banquet staff according to established procedure.

• Ensures highest possible standard of F & B service for continuous customer satisfaction.

2002-2003 F & B Operation Manager Montebello Villa Hotel

Banilad Cebu City

Philippines 6000

• Ensures the implementation, supervision and control of all F& B standard cost.

• In close coordination with sales and marketing executive and banquet manager and ensures all function handled to customer satisfaction.

• Ensures that a superior level of sanitation is maintained in all F & B areas.

• Motivates staff towards sales effort.

2001-2002 Restaurant Manager Rasa Marina Inc.

Aderan Hotel

J.Y Ssquare Lahug, Cebu

Philippines

• Trains and set6s the service standard for all restaurant staff.

• Set up the sales and marketing operation

• Help market all product to different companies

• Ensure the smooth day-to-day operation

1995-1996 Sales Executive Sing flower Seafood & Steamboat

Restaurant

• Responsible for calling on new and existing account; to promote the restaurant products and services.

• Handle all phases of sales process.

1995-1995 Junior Supervisor Sing flower Seafood & Steamboat

Restaurant

• Supervised all aspects of operation of the restaurant in all occasions.

• Does briefing before and after operation.

Education & Continuing Professional Development

1990-1991

BS-Medical Technologist

Siliman University, Dumaguete City,

References

Mr. Michael O Acaso

Vice President

Crown Regency Hotel, Suite and Resorts

Telephone ( 63-32 ) 2314951

Ms. Vida Candillaria

Sales Executive Director

Crown Regency Suites Mactan.

Telephone: (63-32-341-****

Ms Joy King

Vice President-Finance

Jking&Sons Inc

Telephone: (63-32-231****

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