resume

Michael .A. Clarke

* ****** ******, *****, **

347-***-****

*********@***.***

Objective: To obtain a position that will enable me to use my strong organizational skills, Customer service skills, and enables me to make a positive contribution to the organization.

Employment BestBuy, Union, NJ

10/14/10-Present

Product Processor/Asset protection

• Assists the supervisor teams in controlling shrink by validating shrink plans to reduce company loss and properly account for inventory

• Provide a welcoming and safe shopping experience for customers by maintaining building security and general store safety including proactively greeting customers through direct eye contact and a verbal welcoming

• Receive and ship merchandise to/from store.

• Stock merchandise in the Warehouse or on the sales floor.

• Monitors merchandise entering and leaving the store entrances/exits

• Apprehend shoplifters, respond to emergency situations, administer first aid, and react in a professional manner; all using good judgment; Best Buy Asset Protection training required to be eligible to apprehend shoplifters

NYC-Off Track Betting, Manhattan, NY

01/27/09-11/22/10

Customer Service

• Taking care of customers in a positive manner.

• Quickly and effectively solve customer challenges

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

• Answering phone calls and taking bets.

• Communicate, transmit, and receive transmission of bets

Queens Community House Beacon Program 04/15/2007- 04/21/2009

Recreational specialists

• Energized and Enthusiastic.

• Work cooperatively with professional staff and counselors on projects/activities.

• Respect participants at all times.

• Create challenging and, or engaging opportunities for youth.

• Ensure the safety and security of all beacon participants and staff.

• Monitor the building in a regular daily security screening.

• Record the entry of all youth and adults at the company.

• Provide a safe and fun environment for program participants.

• Communicate important security concerns to assistant director of security and operations.

• Maintain equipment, storage facilities and equipment inventory

Education John Bowne HS , Flushing, NY 1999-2003

Kaplan University Online, Orlando, FL 2009-present

References Furnished Upon Request

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