Customer Service Representative

Brandi Crawford

*** ******** ******, *********, ** 49008 * 269-***-****- * ***********@*****.***

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

Customer-focused customer service professional with strong in-bound and out-bound call center experience for leading communications companies and expert knowledge of wireless communications products. Skills include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills. Diplomatically resolve customer complaints and diffuse tension to ensure customer retention.

PROFESSIONAL EXPERIENCE Call Center Manager

Full Moon Corporation, Kalamazoo, Mi 1/99 - 2/10

Customer Service Representative, Inbound Call Center

Deliver world class customer service and build customer satisfaction and loyalty.

Provide effective and timely resolution of a range of customer inquiries.

Strive for one-call resolution of customer issues.

Complete ongoing training to stay abreast of product, service and policy changes.

Strike a positive and cooperative tone with both customers and coworkers.

Demonstrate best judgment in the disbursement of adjustments and credits.

Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

Handled a high influx of inbound calls within a dynamic call center environment.

Managed multiple priorities and maintained effective results in a quota driven workplace.

EDUCATION

Kalamazoo Valley Community College, Kalamazoo, Mi

Liberal Arts, 3/04 to present

COMPUTER SKILLS

MS Word, Excel and PowerPoint

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