Project Manager Customer Service

Gloria M. Solis

** **** ***** **. #** New York, NY 10037 212-***-**** 646-***-****

********@*****.***

PROFILE

An experienced Financial Services Professional with over 8 years of industry knowledge.

Result driven leader with expertise in Financial Services. Proven ability to manage difficult legal recovery efforts. Excellent analytical, problem-solving, and customer service skills, combined with a strong track record of implementing measures to increase efficiency and productivity while reducing risk and exposure. Possess bilingual language skills in Spanish.

CORE COMPETENCIES

• Financial Services Paralegal Skills

• Project Management Skills

• Compliance • Team Building

• Driving for Results

• Communications Skills • Problem Solving

• Planning and Analysis

• Executive Reporting

PROFESSIONAL EXPERIENCE

Balint Brown and Basri LLC. New York, N.Y. 2012 to Present

Itau, BBA Brazilian Investment Bank

Compliance Associate

Responsible for due diligence of several Fixed Income and Equities clients

Internal audit management including KYC/OFAC/AML and Regulatory review

Provide internal monitoring of new and existing client accounts

Balint Brown and Basri LLC. New York, N.Y. 2011 to 2012

Sullivan and Cromwell, LLC

Electronic Evidence Consultant

Assisted with the review of evidence and various media for external auditing purposes

Responsible for production and ad-hoc reporting

Due diligence recovery efforts of various media

Balint Brown and Basri LLC. New York, N.Y. 2011 to 2012

Discovery Works Global

Project Manager

Handled Project management for multiple translations projects

Acted as a liaison between translators and proofreaders

Provide statistical reports to Senior staff

Controlled intake and distribution of client files

Prepared all aspects of invoicing, data retrieval and tracking of client data

Update Legal and Hudson Legal, New York, N.Y. 2010 to 2011

Garfunkel Wild P.C.; Wachtell, Lipton, Rosen and Katz

Senior Contract Litigation Paralegal

Responsible for extensive binder production, trial preparation and exhibit listing of JPM/Lehman Bankruptcy Case

Electronic Redacting of Medicaid/Medicare case sensitive materials

Initiated research projects critical to the completion of the case

TQA Hedge Fund, New York, N.Y. 2007 to 2009

Employee owned hedge fund sponsor, Manages hedge funds and separate client-focused portfolios

Senior Associate

Responsible for analyzing, planning and implementing numerous key process improvements:

Created an extensive excel system to efficiently pay and track all expenditures

Developed and implemented a system to monitor a portfolio of investments to track and reinvest distributions

Initiated and led the implementation of other critical improvements to the business

Prudential Financial, Inc., New York, N.Y. 2004 to 2007

$26B multinational Fortune 500 with 42,000 full-service employees in 32 countries

Senior Corporate Collections Paralegal

Member of the Senior Cross-functional team responsible for the resolution of over 1,100 defaulted Financial Advisor Transitional Compensation Notes valued at over $130 million. The collection team included senior members of Legal, Finance, Corporate Investigations, Corporate Tax, and the Investment Division business Team

Developed, implemented, and managed a comprehensive Excel database to track all aspects of the strategic initiative

Senior Corporate Liaison for specialized outside counsel firms assigned to pursue the debtors

Responsible for all required research, analysis, and document retrieval for outside counsel firms to pursue legal action against the debtors

Accountable for leading all management reporting elements, including Executive Updates, installment plan monitoring, and tax document status reporting

EDUCATION

Keller Graduate School of Management- 2012 MBA Candidate

Concentration International Business

State University of New York at Buffalo,

BA in Psychology and Health and Human Services Double Major

Paralegal Certification

Skills

~ Applications: Microsoft Office Suite, MS Access, PageMaker, Lotus Notes, Blue Booking, Shepardize, LiveNote, Concordance, West Law, LexisNexis, OFAC, KYC, AML

~ Proficient in LexisNexis

~ Bilingual (Spanish)

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