Customer Service Sales Representative
Resume:
**** ***** ***** ** **, ATLANTA GA ***** Cell: 678-***-****
*******@*****.***
ZHANDY GONZALEZ
OBJECTIVE
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Seeking a position that will allow me to apply my skills and experience for the benefit of the organization and opportunity to growth.
SUMMARY OF QUALIFICATIONS AND SKILLS
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Over 5 years of strong background in Customer Service
Strong problem solving and decision making abilities
Responsible, dependable, multi-task and self motivated
Teamwork and team building skills
Self-starter capable of independently meeting deadlines with quality finished product
Strong knowledge of English language and fluent Spanish language
Knowledge in Microsoft Windows, QuickBooks and Management System
P&C Licensed
WORK EXPERIENCE
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Sep 2010-Present Daza Dance Ballroom Academy
Administrative Assistant
Responsible for heavy calendar management, requiring interaction with both internal and external clients.
Answer phones and direct all incoming calls to appropriate party promptly and efficiently.
Responsible for the management of all Social media.
Assisting in the daily updates of company’s web site
Communicate and handle incoming and outgoing electronic communications on behalf of executives.
Assist executives and team with preparation of presentation materials and develop & manage presentation templates.
Review and summarize miscellaneous reports and documents; prepare background documents and outgoing mail as necessary.
Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner.
Process invoices and keep track of budgeting and reporting.
Jan 2011-Jun 2011 Velox Insurance Kennesaw
Branch Manager
Served as Sales Representative
Handle assigned workload within quality, productivity and service standards
Provide a high level of customer service when interacting with internal and external customers
Maintains customer files
Responsible for processing endorsements, voids, cancellations, SR22 and others
Collaborate with all areas of Underwriting
Preparing weekly and monthly reports
Perform other related duties as required
Lead and coordinate renewal initiatives with the goal of improving customer retention
Nov 2009-Jan 2011 AAA Insurances Services
Branch Manager
Served as Sales Representative
Coordinated Product Information
Handled face- to- face contacts with new and established customers
Maintains customer files
Responsible for Cancelations, Endorsements
Capture and Document Processes
Preparing weekly and monthly reports
Jan 2009-Nov2009 ALL STAR VACATIONS – Miami Florida
Accounts Receivables
Application of all receivables to meet daily, weekly and monthly deadlines
Preparing daily deposits
Process and reconcile Merchants charge
Process chargeback
Request information about chargeback from banks
Disputed Chargeback
Prepare General Ledger entries
Preparing all invoices
Capture and Document Processes
Provide management with Accounts Receivables reports weekly
May 2008-Dec 2008 Peachstate Insurance
Customer Service Representative
Application of all receivables
Handled face- to- face contacts with new and established customers
Maintains customer files
Responsible for Cancelations, Endorsements
Capture and Document Processes
Preparing weekly and monthly reports
May2006-May 2008 Velox Insurance – Indianapolis, IN
Branch Manager
Served as Sales Representative
Coordinated Product Information
Handled face- to- face contacts with new and established customers
Capture and Document Processes
Provide management with Accounts Receivables and Payables reports
Request additional information from Insurances Companies
EDUCATION
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Rafael Belloso Chacin University - Maracaibo, Venezuela
5 semesters In Accounting, 1998
National Institute of Central Education – Maracaibo, Venezuela
Accounting Certificate
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