Administrative Assistant Customer Service
Resume:
BARBARA ANN GAMBLE
Chicago, IL 60629
*************@***.***
CAREER PROFILE
Administrative Assistant with strong interpersonal and organizational skills with a keen ability to multi task a variety of challenges and responsibilities.
EDUCATION
Northwestern College, Bridgeview, IL Healthcare Coding and Billing Certificates – Graduation Date: 06/2012
APPLICABLE ACADEMIC SKILLS/ABILITIES
Microsoft Office Suite including Word, PowerPoint, Excel, Outlook, QuickBooks, Access, Publisher, Data Entry.
PROFESSIONAL EXPERIENCE
NATIONAL BENEFIT SERVICES, INC, Chicago, IL 09/2004 – 02/2008
Administrative Assistant/Customer Service
• Provided administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
• Operate personal computer to compose and edit correspondence and memorandum from dictation, verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings.
• Scheduled and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel as well as lodging arrangements.
• Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyzes and calculations in the processing of data for recurring internal reports.
• Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries.
• Printing, maintenance, and other services.
THE NORTHERN TRUST COMPANY, Chicago, IL 09/1997 – 06/2003
Divisional Assistant
• Performed reconciliations of AR accounts
• Followed-up on collection of delinquent accounts
• Balanced AP accounts with daily reports and general ledger, operated AS/400 program
• Provided assistance to accounting and finance team related to vendor invoices and payments
• Updated close lockbox and physical check on account receivable system
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