Customer Service Project

Haris Kamran

** ******* ***** ****, **, Calgary, Alberta. T3L3B7

Cell 403-***-****

********@*****.***

Professional Summary

• Graduated with a bachelor of Environmental Sciences at McMaster University

• Currently working as a Junior Geologist for Sable Consultants.

• Excellent leadership, interpersonal and communication skills developed by combining full variety of club involvement and part time working experience

• 5 years of excellent customer service/technical support experience

• Extensive computer skills including Microsoft Office Word, Project, PowerPoint, Excel, Power Log, Pason EDR and ArcGIS 10.

• Expert in technical documentation and report writing attained through working on different

University projects.

• Have completed safety courses such H2S Alive and WHIMIS. Will be enrolling in PST and First Aid soon

• Leadership skills attained through work experience and educational projects

• Proven loyal and dedicated long term employee

• Expert at reading and interpreting maps, handling data samples and preparing reports

• Highly self-motivated with a methodical problem solving approach

Education September 2009 – Aug 2012

Bachelor of Science: Environmental Science

McMaster University, McMaster, ON

Course highlights:

• Soils & the Environment: this course emphasizes on physical and chemical properties of the solid (mineral and organic), liquid, and gas phases of soils. Provides understanding of the fundamentals of soils in our natural environment and their importance to plants, agricultural management, land use and conservation, climate change and other societally important topics

• Energy and Society: demonstrated mechanics of energy production from both conventional and unconventional sources. Identified the economic, environmental and social costs and benefits of different sources of energy

• Physical Hydrology: Successfully learned about topics such as hydrological processes including precipitation, snowmelt, hill slope runoff, stream flow and hydrological data analysis. Focused upon understanding the principles of hydrology, quantification of the hydrological processes and prediction of hydrological events

• Optical Mineralogy: Studied cross-sections of rocks. Examined the mineral properties of different rocks, and developed stereo nets and stratigraphic logs.

Projects

• Field work in Sudbury: Examined a rock record spanning more than 2 billion years of Earth’s history. Examined geological evidence for the earliest known (Paleoproterozoic) glaciation, Drew a geological map for the field area. Developed Stratigraphic columns, cross sections and stereo nets for the different structures.

• Particle size analysis of soil samples: became familiar with the methods commonly employed to determine the composition of a soil sample. Successfully determined the textural class of the soil samples based on their particle.

• Remediation of acid mine drainage: Determined effectiveness of sulphate-reducing bacteria/ wetland in an attempt to remediate AMD. To track the effectiveness of each treatment option, we monitored pH, [Fe3+], [Fe2+], [SO4]2-, [S2-], and [Ni2+] of the pyrite solution.

• Home Heating Audit for a building: Calculated the total Energy used by a sample building. Did this by making logs of all kinds of heat that was supplied and lost due to windows and surface

Work Experiences

Junior Geologist, Intern September 2012- October 2012

Sable Consultants, Calgary, AB

• Working on an Husky Oil rig near Drumheller currently

• Responsible for preparing samples for testing

• Using Power log to construct stratigraphic log of the formations

• Monitoring the different geological activities in an Oil sand rig.

Shift leader, Kitchen Coordinator September 2010 – July 2012

Swiss Chalet, Hamilton, ON

• Manage a staff of 5-6 people and ensure completion of daily tasks

• Responsible for Health and safety of the place, perform safety checks on all food material ensuring all food is at specified temperatures

• Provide excellent customer service and assistance

• Complete sales transactions including cash and credit

• Ensure the safe working conditions for all staff members

International Student Mentor September 2009 – July 2010

McMaster University, Hamilton, ON

• Guide incoming international students about settling in a new country

• Organize social events for international students to help them make new connections

• Complete regulatory paperwork to ensure effective communication

Technical Skills and Qualifications

Operating systems: Windows 98/00/ME/XP/Vista/7, Snow Leopard 10.6

Microsoft Office: Microsoft Office Word, PowerPoint, Project, Excel, And

Access

Geological Software: Power*Log, ArcGIS 10, Pason EDR.

Volunteer Experience

Earth Day Canada, Certified Ecomentor

McMaster University

• Fully trained to educate children about future environment hazards

• Help devise activities which would raise awareness about environment

Pakistan Students Association, President

McMaster University

• Manage a team of 13 people to help organize social events for all students

• Focus on applying social resources to the general public in creative ways

University Ambassador, Active Member

McMaster University

• Represent the university at university fairs.

• Conduct campus tours with prospective students

References Available upon Request

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