Customer Service Quality Assurance
Resume:
Sheryl Kay Kaiser
Millington, TN 38053
Mobile: 901-***-****
Evening Phone: 901-***-****
Day Phone: 901-***-****
Email: ******.******@****.***
Country of citizenship: United States of America
Veterans' Preference: No
Contact Current Employer: Yes
AVAILABILITY Job Type: Permanent
Temporary
Intermittent
Temporary Promotion
Federal Career Intern
Work Schedule: Full Time
Part Time
Desired Work Environment Mid-Career Professional
Retiree
Mission-Focused
DESIRED LOCATIONS US-TN-Memphis
WORK EXPERIENCE NATIONAL TECHNOLOGIES ASSOCIATES, INC. 10/2008 – 09/2011
Alexandria, VA US
Salary: 17.96 USD Per Hour
Hours per week: 40
Warehouse Specialist\Personal Property Clerk
Provided inbound and outbound shipment management such as: quality assurance oversight, assisting customers with processing personal property loss and damage claims. Process changes as they occur. Prepare, process and distribute documentation to authorize or convert temporary storage lots in excess of 90 days.
Process disposal authorization to warehouses storing abandoned shipments.
Initiate tracer actions to appropriate carrier or agent for lost or late shipments at customers’ requests.
Present clear and comprehensive presentations and briefs, both orally and in writing.
Personal Property delivery, storage in transit and counseling services to an area of responsibility that encompasses 34 counties and 3 states.
Maintain all inbound paperwork and files.
Approve or deny excess storage and mail appropriate documents.
Authorize or deny partial delivery, excess miles, third party, unpacking, storage in transit, bulky articles etc.
Vast knowledge of specific guidelines and texts including PPCIG,DTR , JFTR,400NG, Rate Solicitation, contracts and other related transportation regulations.
Experienced in the utilization of the Virtual TOPS .
Process requests from carriers for authorization for a variety of request in the DPS online program.
Extensive knowledge of procedures and regulations for Full Replacement Value Claims process in both TOPS and DPS systems under SDDC.
Process all inbound shipments and monitor extensive SIT records.
Worked all areas of the PPSO, with over 11 years’ experience in all facets of the Personal Property work environment.
Mancon 10/2007 - 9/2008
Virginia Beach, Va US
Salary: 15.00 USD Per Hour
Hours per week: 40
Warehouse Specialist
Arranged for shipment pickup, delivery and or storage of household goods.
Reviewed travel orders on the basis of the customers’ needs and entitlements.
Compiled and submitted reports through the chain of command.
Extensive phone interaction of a high volume pertaining to requests from inbound customers.
Prepared and submitted QA forms to supervisors as requested.
Knowledge and experience in the JFTR,JTR,DTR,Part IV, to help ensure of updated knowledge. (Contact Supervisor: Yes, Supervisor's Name: Michael Snyder, Supervisor's Phone: 904-***-****)
All Star 12/2001 - 9/2007
San Diego, CA US
Salary: 12.00 USD Per Hour
Hours per week: 40
Personal Property Clerk
Through knowledge of a wide range of traffic management and transportation policies, principals and methodology.
Provided counseling services to all Inbound and outbound PPSO customers within 34 counties and three states.
Prepared and submitted QA form 1780 and QA forms electronically.
Managed numerous phone calls and walk-ins in the office under sometimes stressful circumstances caused by various work load.
EDUCATION San Marcos High School
Santa Barbara, CA US
High School or equivalent - 5/1963
Major: Office
AFFILIATIONS First Baptist Asso Sec
REFERENCES Jerry L. Shingleton DOD Inspector General
Phone Number: 901-***-****
Email Address: **********.*****@****.***
Reference Type: Professional
Brett Batchelder PERS/43 Director
Phone Number: 901-***-****
Email Address: **********.*****@****.***
Reference Type: Professional
Beate C. Lipko FISC NORFOLK/ Supply Supply Director
Phone Number: 901-***-****
Email Address: *****.*****@****.***
Reference Type: Professional
Sally Clise NTA
Phone Number: 901-***-****
Reference Type: Personal
ADDITIONAL INFORMATION Outstanding Customer Service Award April 2004 Commanding Officer Naval Support Activity Mid-South.
Outstanding Customer Service Award, September 2001, Commanding Officer, Naval Support Activity Mid-South.
Contact this candidate