Customer Service Technical Support

Shelly L Turner

***** ******** **** ***

Tampa, Fl

614-***-****

**************@*****.***

Objective

To obtain a position with a company that offers stability and room for growth.

Qualifications

14 years customer service experience, and call center 8 years billing,

A/R and general accounting functions. Data Entry 11,000 ksph, Microsoft

Word, Excel, SAP,EDI, General Ledger, Microsoft Outlook, Typing 40 wpm,

A/P, ADP Payroll, Cash Application, Month end close, Account

reconciliation, and Adjustments

Education

1991 Graduate of Westland High School

2001 Graduate of Columbus State Community College : Associates Degree:

Accounting

Relevant Experience

8/07-06/09 Dish Network: Billing/Technical Support

Inbound calls regarding billing, adjustments, credits, billing cycle

date changes and posting payments. Account upgrades. Technical support

regarding equipment malfunctions over the phone technical steps or

scheduling truck roll.

4/05-8/07 Mr. Mulch: Assistant Accounting Supervisor

A/P, Invoicing and Account reconciling. Billed and invoiced contractors

with bill of lading. Payroll for 100+ employees using ADP payroll

calculated time sheets for drivers.

4/02-2/05 Safety Solutions: Cash Application Specialist

Generated Batches for incoming payments and applied to proper invoices.

Month end account close and account reconciliation.

2/98-6/01 Core Comm: Provisioning Specialist 3

Processed new customer service contracts verified information and

processed qualifications. Submitted orders using EDI to Ameritech, was

escalations Liaison for Core Comm and Ameritech.

References Available Upon Request

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