Customer Service Administrative Assistant
Resume:
Tillie M. Washington
Suitland Maryland 20746
E-mail ****************@*****.***
OBJECTIVE
To obtain a challenging position that will both utilize and enhance my current skills.
PROFESSIONAL EMPLOYMENT HISTORY
Rock Creek Manor
2011-2/28/2012 HR Assistant
• Provided administrative and clerical support to the director
• Answered and direct all phone calls to the director
• Compose, proofread, and edit memos, letters and control correspondence
• Maintained a monthly calendar for the Directors appointments
• Coordinated meetings, confirmed arrangement, set up conference rooms and put in request for all needed technical equipment
• Performed a variety of other duties, assisted where needed
TFCC Total Family Care Coalition Counseling Center
2010-2011 Case Manger
• Works directly with program participants developing, arranging and coordinating
• mental health treatment service
• Develops individual treatment plans with measurable goals and objective
• One on One case manager with clients
• Set up IEP meeting with agency for client
• Provide individual and group counseling for clients disorders
• Participates in daily debrief sessions, department agency wide and other meetings
• as well as attend training and development opportunities as provided
• Conducts assessment for mental health and substance abuse
• Coordinates, prepares and maintains required charts and documentation
RCI DC Counseling Center
2009-2010 Case Manger
• Works directly with program participants developing, arranging and coordinating mental health treatment services
• Conducts comprehensive assessments for mental health and substance abuse treatment
• Coordinates, prepares and maintains required charts and documentation
• Provides comprehensive mental health assessments, individual and group counseling facilitating linkage to treatment and other services
• Provides individual and group counseling for clients with co-occuring disorders
• Develops relationships with representatives in other agencies to support individuals in attaining services such as housing, additional mental health care, psychiatric medication, medical resources, financial assistance and legal advocacy
• Develops individualized treatment plans with measurable goals and objectives
• Participates in daily debrief sessions, department/agency wide and other meetings as well as attend training and development opportunities as provided
• Adhere to all client confidentiality requirements and standards
Mid-Trans Western Cleaning Service
2007-2008 Sanitation Assistant
• Worked cleaning & sanitizing offices, bathrooms, cafeterias, etc.
• Ordered all sanitizing products for the company keeping an order log
• Vacuum floors, empty all trash cans and then refilling with plastic bags, restock supplies and ensure bathrooms are well maintained
• Cleaned windows and mirrors throughout entire facility
Select Staff
2006-2007 Receptionist/Customer Service Specialist
• Answered and directed all incoming calls to appropriate parties
• Set up appointments and weekly meetings
• Directed truck drivers to assigned locations for drop-off and pick-ups
• Maintained a daily log for all incoming and outgoing merchandise
U.S. Postal Service
2003-2006 Customer Service/Mail Handler
• Provided excellent customer service assisting with mail and packages
• Conducted extensive clerical duties, sorting and filing mail according to zip codes, states and countries
• Assisted truck drivers assuring all packages were loaded for deliveries and inspected inventory for all receivables
• Delivered mail and Parcels to residents
The Genesis Group
2001-2003 DHS Outreach/Customer Service
• Worked as a field supervisor supporting families in need of government public assistance
• Set appointments for home visits and assessments leaving families with needed information for further assistance
• Develops relationships with representatives in other agencies to support individuals in attaining service such as housing, additional mental health care,
Psychiatric medication, medical resources, financial assistance
• Reviewed all incoming correspondence, publication regulations and directives which may affect the office
• Arranged conferences including preparing the schedule, agenda and attendance list
• Develops treatment plans with measurable goals and objectives
• Participates in daily debrief sessions, department/agency and other meetings
as well as attend training and development opportunities as provided
• Adhere to all client confidentiality requirements and standard
Jones Network-Department of Education
2000-2001 Administrative Assistant
• Provided administrative and clerical support to four (4) Directors and their divisions consisting of 50+ employees for the Office of Coal, Nuclear, Electric and Alternative Fuels
• Answered and direct all phone calls to appropriate parties
• Composed, proofread, and edit memos, letters and control correspondence
• Maintained a monthly calendar for the Directors appointments
• Coordinated meetings, confirmed arrangements, set up conference rooms and put in request for all needed technical equipment
• Prepared travel arrangements and vouchers for foreign and domestic travel
Hechinger Company
1998-2000 Administrative Assistant
• Provided administrative and clerical support to the President and Vice-President of Sales and Marketing
• Answered all incoming calls scheduling appointments, and taking messages
• Compose and edit memos, for monthly sales goal
• Arranged monthly packages for promotions and distribution
• Performed a variety of other duties, assisted where needed
EDUCATION
Eastern Sr. High School - Diploma
The Academy of Business & Data Entry - Certificate
Department of Public Assistance & Education - Workforce Certificate
Computer Skills- WordPerfect, Excel, Microsoft Office (Word, Power Point & Access)
References
Available upon request
Contact this candidate