Customer Service Medical
Resume:
Glenda M. Espiritu
British Columbia V3W 0V8
*******@*****.***
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Highlights of Qualifications
• Recently completed Diploma Medical Office Assistant
• Current First Aid/CPR and WHMIS Certification
• Great customer service with a strong interpersonal relations and communication skills
• Work well under pressure with least supervision
• Well demonstrated problem-solving and conflict resolutions skills
• Good working knowledge of Microsoft Outlook, Word and Excel
• Fluent in English, Pilipino and Malay
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Relevant Experience
• Handling and answering external as well as internal phone calls and transferring calls to the appropriate departments.
• Managing patient's appointments, according to the doctor's schedule.
• Giving registration forms to the patients and getting all the necessary information filled from them.
• Handling data entry tasks.
• Registration, filing and maintenance of medical records and documents.
• Collecting urine samples for urinalysis and pregnancy test.
• Prepare pap smear tray.
• Processing medical insurance claims, medical billing and electronic claims, and incorporating correct coding procedures.
• Preparing patients for examination room.
• Knowledge in Medical Terminology, Clinical Procedures, Accounting 1, Pharmacology, Medical Billing ( Smart Series and Billing Plus ).
Employment History
Medical Office Assistant Welcome Medical Clinic 6th Street Burnaby BC
April 04,2011 – May 03, 2011
• Handling and answering external as well as internal phone calls and transferring calls to the appropriate departments.
• Managing patient's appointments, according to the doctor's schedule.
• Giving registration forms to the patients and getting all the necessary information filled from them.
• Handling data entry tasks.
• Registration, filing and maintenance of medical records and documents.
• Collecting urine samples for urinalysis and pregnancy test.
• Prepare pap smear tray.
• Processing medical billing and incorporating correct coding procedures.
• Preparing patients for examination room.
Food Counter Attendant CANUEL’S CATERER Surrey, BC
March 2010 – June 2010
• Prepare and serve customers food and drinks.
• Take order from customers.
• Handle financial transactions related to the food and drinks purchases.
• Participate in tracking and handling inventory for the counter.
Event Clerk ( Winter Olympics 2010 ) BEHIND THE SCENES CATERING AND EVENTS Pacific Coliseum, PNE BC
February 04 – February 28, 2010
• Help in preparing and cook meals and baked goods as planned.
• Responsible for the cleaning and care of the kitchen area and equipment
• Report any needs to the Food Service Coordinator.
Nutritionist/Dietician, ROYAL BRUNEI CATERING Brunei Darusallam
October 2001 – November 2009
• Researched and identified nutrition-related issues or nutrition factors associated with chronic disease.
• Evaluated and analyzed the effectiveness of nutrition programs and activities.
• Provide nutrition education, advises and guidance to staff, professionals and general public.
• Assessed patients’ nutritional status, recommended appropriate diets and plan meals.
• Distributed and disseminated nutrition resources/information.
Office Clerk, Fil- Estate Realty Corporation Pasig City, Philippines
February 2000 – August 2001
• Provided assistance in answering correspondence as directed by supervisor.
• Maintained appointment calendar, scheduled appointments, conferences, and meetings.
• Provided customer service: greeted visitors, controlled the switched board, provided information, and maintained office files/records.
• Operated standard office equipment: computer, photocopier, fax, etc.
• Received routed, sorted and processed mail
• Maintained financial transaction records.
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Education
Diploma in Medical Office Assistant
Cambridge College
Metropolis Mall at Metrotown
British Columbia Canada May 2010 – May 2011
Bachelor of Sciences – Nutrition & Dietetics June 1996 – March 1999
University of Assumption, Philippines
References:
Devon Krahenbil
Executive Assistant/Dr.Gurdeep Parhar
Welcome Medical Clinic
Burnaby, BC.
Michael Ismail
School Director
Cambridge College
Kingsway, Burnaby BC
(604) 438-724
Farah Julaihi
School Administrator
Cambridge College
Kingsway, Burnaby BC
(604) 438-724
Contact this candidate