Sarah's Resume

OBJECTIVE

Highly motivated and results-oriented professional seeking an exciting and challenging career, where my leadership, communication and analytical skills may be utilized.

EDUCATION

B.A. University of Central Florida. Orlando, FL Graduated 12/03

Major: Liberal Studies GPA: 3.225

A.A. Brevard Community College. Cocoa, FL. Graduated 8/00

Major: General Studies GPA: 3.443

EXPERIENCE

Lending Specialist II. Community Educators Credit Union. Rockledge, FL 04/05 – present.

• Achieve production volume goals while ensuring sufficient levels of loan quality are met. Produced over $6 million in loan volume while staying within delinquency and charge-off goals set. Met annual business development goal in less than 9 months; at 12 months was $1.5 million above goal. Granted lending authority I in 2006 & II in 2007.

• Develop and maintain relationships with auto dealers to achieve indirect lending objectives. Consistently one of top 10 lenders out of 180 on Auto Count.

• Monitor the performance of the indirect lending portfolio and provide a comprehensive analysis and recommendations to management. Responsible for researching competition and developed a business plan for results-driven territory management.

• Assist in preparing, writing, and editing policies and procedures for the indirect lending department which helped accommodate increase workload, despite a 35% cutback in staffing.

• Cross-sold products and services to members that met their individual needs.

• Organized a dealer golf tournament to benefit the Children’s Advocacy Center raising over $15,000.

• Involved in innovative team projects for a 1st Time Buyers Program and Loan Recapture Program.

Management Trainee. Enterprise Rent-A-Car. Merritt Island, FL 08/04 – 04/05

• Provide a high level of customer service by assisting customers and assessing their rental needs in person or by phone.

• Effectively market the company while picking up and/or dropping off customers, conduct follow-up with various businesses and customers including insurance adjusters/agents, dealerships, auto body shops, and national reservations to obtain information regarding the status and availability of rentals and customers’ vehicles.

• Communicate rental terms and conditions and vehicle features and benefits, and sell optional protection products.

Office Manger. R.M. Packard & Assoc. Inc. Rockledge, FL 05/01 – 08/04

• Market construction surveying to local contractors, title companies and lending institutions.

• Bookkeeper: accounts payable/receivable, billing and invoicing, bank reconciliation, data entry, maintenance of office equipment and files, inventory control of office supplies, maintain and update all company and subcontractor insurance and licensing information, solve field problems of survey crews by providing needed information, and other general office duties such as scheduling & planning, etc.

Licensed Insurance Agent. Self-Employed. Viera, FL 03/04 – 08/04

• Act as a representative for a nationwide insurance company; customize insurance policies to suit individual needs by recommending amounts and types of coverage and explain features of policies offered

• Seek out prospective clients by networking, develop marketing strategies to compete with other individuals or companies who sell insurance

• Maintain regular contact with customers to understand their needs and provide them with long term solutions.

Receptionist. Brevard Skin & Cancer Center. Rockledge, FL 11/99 – 05/01

• Greet and check in/out patients, answer multiple phones lines, schedule appointments and procedures, phone triage, obtain insurance referrals or authorizations for office visits and treatments, prepare charts, file maintenance, collect co-pays, post charges and general office work.

COMPUTER SKILLS

Proficient with Microsoft Word, Excel, PowerPoint, Access, Outlook, and Internet

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