Medical Assistant Customer Service

Yolanda D. Mathew

***** ********* ****, ********* **

Germantown, Maryland 20876

240-***-****

********@*******.***

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Summary of Qualifications

Trained medical assistant with two years of medical experience in a cardiology office, providing patient care and administrative support. Skilled in recording blood pressure and weight as well as prescription fulfillment, patient tests such as EKG, stress and echo. Experienced in medical records and administrative functions, as well as patient care.

Proficiencies

Clinical – Medisoft, ECG -12 Lead, ECG - Single Channel, Vital Signs,

Spirometry, Micro-spin, Urinalysis, Autoclave, ESR, bandaging, phlebotomy,

injections, assisting in minor surgeries, strep test, beta HCG, EKG, Blood Pressure

Monitoring, Cardiac Stress Testing, Cardiac Stress Echo Testing, Cardiac Holter

Monitoring, Cardiac Event Monitoring, Medical Records, Prescriptions, HIPAA/OSHA Guidelines.

Administrative - Microsoft Word, Excel, scheduling, telephone triage, mail processing, filing.

Education

Everest Institute - Silver Spring, Maryland, September, 2005 - April, 2006

Medical Assistant Program.

Strayer University – Rockville, Maryland – In Progress

Associates Degree in Business Administration.

Morning Star Academy – Gaithersburg, Maryland – June, 2011 – July, 2011

Certified Nursing Assistant Program.

Employment

Document Management Solutions- Frederick, Maryland- February, 2012- Present

Data Entry

• Cade data in database

• Verifying

• Filing

ComforCare Seniors – Rockville, Maryland – August, 2011- Present

Certified Nurse Assistant

• Observing Client.

• Reporting any health issues to the supervising nurse.

• Prepared client meals.

• Take client to doctor’s appointments.

• Make beds.

• Keeping the client space clean and tidy.

Cardiac Associates – Rockville, Maryland – July, 2007 – August, 2009

Medical Assistant

• Performed cardiology patient check-in procedures including checking weight and blood pressure and charting information for the doctors in the practice.

• Ran necessary tests on patients such as EKGs, Stress Echos and Stress Tests.

• Connected monitors to patients for long range testing and provided technical instruction to test subjects.

• Maintained accurate medical records for 12 doctors.

• Called in prescriptions for patients as needed.

Yolanda D. Mathew Page 2

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Kohl’s Department Store - Germantown, Maryland - October, 2005 – January, 2007

Cashier

• Provided customer service at the cash register by completing sales in a busy retail environment.

• Returned un-purchased clothing to the sales floor in a neat and orderly fashion.

Majestics Movie Theater - Silver Spring, Maryland - May, 2004 - October, 2005

Cashier, Usher

• Mastered multiple areas of a busy movie theater including concessions, ushering and cleaning.

• Responsible for running satellite concession stand with one co-worker.

• Provided accurate inventory counts of concessions.

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