Manager Customer Service
Resume:
Sarah G. LaPorte
**** **** ******* **., *******, Arizona 85298
E-Mail Address: **********@*****.***
SUMMARY:
Career spanning over 20 years in the defense-aerospace manufacturing industry. Strong negotiation and leadership skills. Ability to maintain excellent relationships with both domestic and international suppliers. Actively leads contract negotiations, supplier evaluations, cost reduction programs, and continuous improvement teams. Background includes MRP, ERP, JIT, 5-S, Lean Manufacturing, and ISO Auditing. Notary Public, State of New York, and member of the American Society of Notaries.
PROFESSIONAL EXPERIENCE:
Niagara Thermal Products, LLC Apr. 2004 – Aug. 2010
Niagara Falls, New York
Purchasing Manager
Responsible for all purchasing and negotiation aspects of the procurement function for Niagara Thermal Products. This includes participation in all customer contract reviews; Providing forecasting, availability, and suitability of products to management on an ongoing basis. Perform supplier evaluations and performance reviews; Perform supplier audits and visits as necessary. Head continuous cost reduction programs and continuous improvement teams. Responsible for all contract negotiations; Identifying and evaluating both foreign and domestic suppliers. Direct Responsibility for creating and maintaining all purchase orders and adjusting delivery requirements based on fluctuating manufacturing schedules. Implementation of Lean Manufacturing processes and JIT deliveries.
Kanthal Globar, Inc. (Formerly The Carborundum Company) Feb. 1989 – Feb. 2004
Niagara Falls, New York
Purchasing Manager (Nov. 1995 – Feb. 2004)
Responsible for the management of all operations relating to the purchase of raw materials, supplies and services for Kanthal Globar. This includes negotiating contracts, vendor partnership development, raw materials and purchased parts requirements planning, inventory control, and transportation services. Responsible for addressing and resolving all problems related to procurement of goods and services, including regular and capital purchases, blanket orders, leases, and contracts. Responsible for quarterly vendor performance reviews, qualifying vendors to ISO-9000 standards, and on-site surveys. Directly involved in all ISO-9000 Audits.
Purchasing Assistant (Oct. 1994 – Nov. 1995)
Assist in processing and expediting all purchase orders. Responsible for researching new vendors, pricing, and sourcing. Responsible for preparation of all purchase orders, entering into AS400 system, verification, confirmation, and follow-up of all orders.
Secretary to General Manager (Feb. 1989 – Oct. 1994)
General typing for all phases of plant management; telephone communications; meeting and travel arrangements; responsible for all customer service correspondence and quotations; responsible for all office supplies and office equipment; assist in preparation of monthly activity reporting and operations reviews to management.
Greater Buffalo Press Aug. 1984 – Feb. 1989
Buffalo, New York
Accounting Coordinator/Secretary
Prepare journal entries; design, maintain and update LOTUS spreadsheets; assist in preparation of monthly consolidated financial statements and monthly reports to management. Maintain various production reports and balance sheet and other profit and loss account analysis. Primary back-up for cash administrator, accounts payable and payroll. Work closely with vice president of finance and director of planning involving various financial analyses. Secretarial duties included: General typing; telephone communications; handling of all travel arrangements for accounting department and plant controllers at nine plant locations. Arrange all details for accounting meetings, hotel accommodations. Also responsible for all purchasing needs of department, and working directly with appropriate vendors.
EDUCATION:
Medaille College Graduated May 2002
Agassiz Circle, Buffalo, New York
Bachelors Degree Major: Business Administration Concentration in Marketing
State University of New York at Alfred Graduated May 1984
Alfred, New York
Associates Degree Major: Executive Secretarial Science
REFERENCES:
Available upon request
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